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Customer Success Engineer - Federal - Data and AI

IBM

Software Engineering, Sales & Business Development, Data Science, Customer Service

Washington, DC, USA

Posted on Mar 11, 2026

Introduction

At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world.

Your role and responsibilities

We are seeking a Customer Success Engineer to join our team supporting U.S. Federal Government clients across IBM’s Data and AI portfolio. In this role, you will design and deliver viable client solutions by leveraging IBM’s data products and AI products, removing technical inhibitors to opportunity progression, and creating credible technical proof points through demonstrations, workshops, POTs/POCs, solution design, MVPs, and deployment roadmaps. You will work directly with clients and internal teams to drive adoption and expansion by activating entitlements, identifying sponsors, leading use-case workshops, and establishing measurable business outcomes. The ideal candidate brings strong technical depth, a customer-first mindset, and the ability to translate complex Federal requirements into deployable implementations—while also supporting customer briefings and contributing to solicitation responses (RFIs/RFPs) with clear, compelling technical input that differentiates IBM’s capabilities.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

Deep knowledge and hands-on experience with either IBM’s Data portfolio (including Data Integration, Data Intelligence, and Database products) or IBM’s AI portfolio (including watsonx.ai, prompt engineering, model governance, MLOps, Cognos Analytics, Planning Analytics, and Business Process Automation). Proven experience designing viable client solutions by leveraging current product capabilities and creating technical proof points through accelerators such as demonstrations, POTs, POCs, workshops, solution design, and MVPs. Ability to remove technical inhibitors to sales opportunities while driving adoption and expansion through strong product capability expertise. Experience developing and delivering technical accelerators that demonstrate measurable value, and partnering with client sponsors to define deployment roadmaps, milestones, and outcomes that ensure solutions are successfully deployed and adopted. Strong customer-facing skills with the ability to understand client challenges and serve as a trusted guide for modernization and adoption of IBM technology portfolios.

Preferred technical and professional experience

Active Security Clearance:

Possession of a current security clearance

Project Management Experience:

Experience in managing complex projects, including coordinating resources, timelines, and deliverables in U.S. Federal Government environments with stringent security, compliance, and operational requirements.

Knowledge of Defense Regulations and Standards:

Understanding of relevant U.S. Federal regulations, standards, and best practices for software and data solutions, including FedRAMP, FISMA, and NIST frameworks (e.g., NIST 800-53 / RMF), to ensure solutions meet compliance and risk management requirements

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you.

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