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Introduction

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your role and responsibilities

As a Delivery Consultant for Technology Expert Labs, you will provide clients with world-class services to optimize the configuration, deployment, adoption, usage, and analysis of their AI/MLOps products. This role specializes in delivering expert services within IBM’s Data Platform, focusing on AI/MLOps and governance solutions such as OpenPages, watsonx.governance, watsonx.ai, watsonx.orchestrate, and watsonx.data.

Your primary responsibilities will include:

• Lead Client Engagements: Manage and deliver client-facing projects, providing expert guidance on optimizing AI/MLOps product configuration, deployment, and adoption to drive measurable business value.

• Collaborate with Clients: Work closely with clients to understand requirements, define outcomes, develop tailored solutions, and ensure successful implementation and usage of AI/MLOps products.

• Develop Solution Strategies: Design and develop end-to-end solution approaches leveraging AI/MLOps best practices, including model lifecycle considerations, governance requirements, and operational readiness.

• Deliver Expert Services: Provide expert-level services, including analysis and optimization of AI/MLOps product usage, to help clients achieve their business objectives.

• Optimize Product Configuration: Oversee and guide the configuration and deployment of AI/MLOps products to ensure seamless integration and optimal performance.

• Build and Orchestrate Agentic AI with watsonx.orchestrate: Design, implement, and operationalize Agentic AI solutions using watsonx.orchestrate, including:

• translating business processes into agent workflows (multi-step task planning and execution),

• integrating agents with enterprise systems and data sources through approved interfaces,

• defining agentic patterns, guardrails, and human-in-the-loop controls where appropriate,

• validating performance, reliability, and adoption outcomes, and

• partnering with stakeholders to ensure the agent solutions align with governance and operational standards.

• Enable Adoption of AI Assistants: Support clients in adopting IBM’s AI assistants—including watsonx Orchestrate—by establishing delivery prerequisites, usage playbooks, and success measures to accelerate time-to-value.

Required education

Associate's Degree/College Diploma

Preferred education

Bachelor's Degree

Required technical and professional expertise

• AI/MLOps Product Expertise: Experience with AI/MLOps products, including OpenPages, watsonx.governance, Mistral, watsonx.ai, watsonx.orchestrate, and watsonx.data, with the ability to optimize their configuration, deployment, adoption, usage, and analysis.

• Solution Development Skills: Experience in designing and developing comprehensive solutions to meet client needs, leveraging expertise in AI/MLOps products and methodologies.

• Technical Delivery Experience: Experience in managing and delivering client-facing projects, providing expert guidance on optimizing AI/MLOps product configuration, deployment, and adoption to drive business value.

• Client Collaboration: Experience working closely with clients to understand their needs, develop tailored solutions, and ensure successful implementation and usage of AI/MLOps products.

• Technical Optimization Skills: Experience in analyzing and optimizing AI/MLOps product usage to help clients achieve their business objectives.

Preferred technical and professional experience

• Additional AI/MLOps Product Knowledge: Experience with other AI/MLOps products and technologies, complementing OpenPages, watsonx.governance, Mistral, watsonx.ai, watsonx.orchestrate, and watsonx.data, to further enhance solution development and delivery capabilities.

• Advanced Solution Development: Experience in designing and developing innovative solutions, leveraging expertise in AI/MLOps products and methodologies, to address complex client needs and drive business value. • Industry-Specific Expertise: Experience working with clients in specific industries, such as finance or healthcare, to develop tailored AI/MLOps solutions that meet unique industry requirements and challenges.

• Fluency in English is preferred.