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Introduction

• Handle and manage enquiries from authorised service centres through internal systems.
• Validate abnormal or exception-based requests in accordance with approved policies and control requirements.
• Review, check, and validate information provided in the Invoices together with other supporting documents by applying established checklists, rules, and policies to ensure compliance and enquiries to support operational accuracy.
• Verify and process Invoices for expenses payment request, ensuring accuracy and adherence to defined policies
• Accurately entering invoice data into the system and allocating expenses to the correct general ledger (GL) accounts and cost center.
• Routing invoices to the appropriate departments or managers for review and approval.
• Maintain proper documentation and records to support audit, compliance, and reporting requirements.
• Support operational continuity and structured knowledge-sharing activities where required.
• Preparing Desktop Procedures (DTP) and Standard Operation Procedures (SOP)
• Achieve target as per SLA and KPI

Your role and responsibilities

Your role and responsibilities
** Accounts Payable - Invoice Processing

• Handle and manage enquiries from authorised service centres through internal systems.
• Validate abnormal or exception-based requests in accordance with approved policies and control requirements.
• Review, check, and validate information provided in the Invoices together with other supporting documents by applying established checklists, rules, and policies to ensure compliance and enquiries to support operational accuracy.
• Verify and process Invoices for expenses payment request, ensuring accuracy and adherence to defined policies
• Accurately entering invoice data into the system and allocating expenses to the correct general ledger (GL) accounts and cost center.
• Routing invoices to the appropriate departments or managers for review and approval.
• Maintain proper documentation and records to support audit, compliance, and reporting requirements.
• Support operational continuity and structured knowledge-sharing activities where required.
• Preparing Desktop Procedures (DTP) and Standard Operation Procedures (SOP)
• Achieve target as per SLA and KPI

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Native proficiency in Indonesian language (spoken and written) to effectively support Indonesian language service scope clients and authorised service centres.
• Knowledge in Accounts Payable process
• Working knowledge of SAP and Excel
• Query Management including help-desk (Incoming calls as well as outgoing)
• Strong English language proficiency for internal coordination, reporting, and documentation.
• Strong analytical and decision-making skills, with the ability to assess requests based on defined policies, rules, and criteria.
• Ability to manage multi-channel communications (systems, chat, and emails) in a professional manner
• Ability to manage high volume of tasks/accounts and work independently
• Ability to prioritize tasks, manage multiple priorities and tight deadlines
• High attention to detail with strong capability in validation and verification of transactional data.
• Ability to collaborate effectively with cross-functional and regional teams to ensure smooth service delivery.
• Understanding of Indonesia business culture and client expectations, supporting effective communication and service quality.