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SERVICE COORDINATOR-IT SERVICE MANAGEMENT

IBM

IBM

IT
Bengaluru, Karnataka, India
Posted on Feb 26, 2026
Introduction

About IBM Consulting – Intelligent Business Operations

IBM Consulting’s Intelligent Business Operations practice helps clients modernize and manage their business processes by combining human expertise with the power of automation, AI, and hybrid cloud. Our mission is to deliver secure, resilient, and intelligent operations that drive efficiency, trust, and innovation across enterprises.

As part of this team, you’ll join a collaborative environment focused on secure cloud adoption, digital transformation, and managed security operations—helping clients maintain operational excellence and compliance in dynamic business landscapes.

Role Overview

We are seeking a results-driven and technically strong Cybersecurity Engineer to support the design, deployment, and management of secure business process solutions across multi-cloud and hybrid environments.

The ideal candidate will possess hands-on experience in cloud infrastructure and application security, a background in application development, and proficiency with security tools and platforms used in managed service environments.

You will collaborate closely with IBM’s cloud, operations, and transformation teams to enhance the security posture of client operations, ensuring compliance, resilience, and trust at scale.

Your role and responsibilities

Cloud & Infrastructure Security

  • Implement and maintain security controls across multi-cloud environments (experience in at least two: IBM Cloud, AWS, Azure, Google Cloud, or Oracle Cloud).
  • Support security posture management through tools like CSPM and CNAPP, ensuring visibility, compliance, and continuous monitoring.
  • Integrate and operationalize SIEM and SOAR solutions as part of managed business operations engagements.
  • Support the DevSecOps model by embedding security automation into deployment pipelines and operations workflows.
  • Participate in designing secure architectures for internal and external clients aligned with IBM and industry best practices.

Application Security & Development

  • Collaborate with development and automation teams to ensure secure coding and secure integration within applications supporting business processes.
  • Review application code (Python, Java, JavaScript, or equivalent) for vulnerabilities and design security improvements.
  • Integrate application security tools (SAST, DAST, SCA) within delivery pipelines used by automation and operations teams.
  • Support modernization initiatives by enabling secure APIs, containers, and microservices on hybrid cloud environments.
  • Prior knowledge of AI Based automation ( Agentic , Generative ) would be preferred

Security Tools Integration & Operations

  • Deploy and manage cloud-native and third-party security tools such as CNAPP, SIEM, WAF, IAM, PAM, and EDR solutions for IBM managed cloud environments.
  • Work closely with IBM’s Security Operations and Managed Services teams to integrate application data flows into central monitoring systems.
  • Provide ongoing support for threat detection, incident response, and vulnerability management activities.
  • Ensure scalability and operational reliability of deployed security tools in IBM managed engagements.

Governance, Risk & Compliance

  • Ensure alignment with client and IBM security frameworks (e.g., NIST, ISO 27001, SOC 2, GDPR, CIS Benchmarks).
  • Participate in compliance audits and remediation projects as part of managed business operations contracts.
  • Assist in maintaining documentation, playbooks, and process controls to ensure operational transparency and consistency.
  • Collaborate with application and infrastructure teams to identify and mitigate potential business operation risks through proactive controls.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
  • 3–5 years of experience in cybersecurity roles across classic infrastructure and cloud environments.
  • Hands-on experience in securing workloads across two or more major cloud providers (IBM Cloud, AWS, Azure, Google Cloud, Oracle Cloud).
  • Proficiency in at least one programming/scripting language (Python, Java, PowerShell, or Bash) with ability to understand mid-level code logic.
  • Knowledge of modern security tooling ecosystems (e.g., CNAPP, CSPM, SIEM, SOAR, EDR, IAM, PAM, WAF).
  • Familiarity with hybrid cloud architectures and container platforms (Kubernetes, OpenShift, Docker).
  • Experience working in operational or managed services environments with SLAs and compliance commitments.
  • Strong understanding of network security, identity management, encryption, and API security.
Preferred technical and professional experience
  • Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
  • Industry certifications: CCSP, CISSP, CEH, IBM Cloud Security Engineer, AWS Security Specialty, Azure Security Engineer Associate, or equivalent preferred
  • Consulting or client-facing experience, preferably within a managed business operations or transformation environment.
  • Understanding of automation and AI-enabled operations, aligned with IBM’s Cognitive Enterprise framework.

Soft Skills & Attributes

  • Analytical and Logical Mindset: Strong ability to interpret technical data, assess risks, and make reasoned recommendations.
  • Client-Centric: Understands operational priorities and balances security with business continuity.
  • Collaborative Team Player: Works effectively with operations, development, and delivery teams across IBM Consulting.
  • Proactive and Curious: Stays ahead of evolving threats, technologies, and automation opportunities.
  • Ethical and Reliable: Upholds IBM’s values of trust, transparency, and continuous improvement.

Why Join IBM Consulting – Intelligent Business Operations

  • Be part of a global team modernizing and securing business operations for Fortune 500 clients.
  • Gain exposure to IBM’s automation, AI, and hybrid cloud solutions integrated with cybersecurity practices.
  • Access world-class learning resources, certifications, and a culture of innovation and inclusion.
  • Work in an environment that values your ideas, nurtures growth, and rewards initiative.
Years of Experience:
3 - 5

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.