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Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Process Delivery Specialist: Lead to Cash, you will manage the entire customer journey, from lead generation to cash collection, requiring a deep understanding of various departments and systems involved in the process. You will drive efficiency and ensure seamless integration of processes across the organization, ultimately contributing to increased revenue and customer satisfaction. Your primary responsibilities will include: • Manage Complex Transactions: Handle complex transactions, ensuring accuracy and efficiency throughout the process. This involves coordinating with multiple departments, including Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain. • Drive Sales and Revenue Growth: Manage sales, pricing, and revenue management to achieve business objectives and increase customer satisfaction. • Deliver Customer Service: Provide exceptional customer service, addressing customer needs and concerns in a timely and professional manner. • Oversee Project and Order Management: Coordinate project management and order management activities to ensure smooth delivery and fulfillment of customer orders. • Ensure Process Efficiency: Identify areas for process improvement and implement changes to optimize efficiency and effectiveness across the organization.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Exposure to Customer Journey Management: Familiarity with managing the entire customer journey, from lead generation to cash collection, including understanding various departments and systems involved. • Experience Working with Multiple Departments: Exposure to coordinating with multiple departments, such as Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain. • Transaction Management: Experience handling complex transactions, ensuring accuracy and efficiency throughout the process. • Sales and Revenue Management: Exposure to managing sales, pricing, and revenue management to achieve business objectives. • Process Improvement: Experience identifying areas for process improvement and implementing changes to optimize efficiency and effectiveness.

Preferred technical and professional experience

• Customer Journey Optimization: Exposure to analyzing customer journeys to identify areas for improvement and optimize overall customer experience. This includes understanding touchpoints across various departments and systems involved in the process. • Cross-Functional Collaboration: Experience working with multiple departments, such as Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain, to drive efficiency and ensure seamless integration of processes. • Process Enhancement: Exposure to identifying areas for process improvement and implementing changes to optimize efficiency and effectiveness across the organization, contributing to increased revenue and customer satisfaction.