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Introduction

Red Hat at IBM, connects an innovative community of customers, partners, and contributors to deliver an open-source stack of trusted, high-performing technologies. As a Sales Development Representative (SDR), you will join the front lines of the open-source revolution, helping enterprises navigate the complexities of hybrid cloud environments.

This is an early-career opportunity with an industry leading culture for learning and will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will compel our clients to invest in IBM's products and services.

Your role and responsibilities

In this role, you will act as the bridge between market interest and the Red Hat ecosystem, balancing reactive qualification with proactive outreach.

• Inbound Response & Qualification: Serve as the first point of contact for inbound inquiries regarding Red Hat’s portfolio, ensuring a rapid, high-quality response that reflects our commitment to customer success.
• Proactive Outbound Prospecting: Target new accounts through strategic research and multi-channel outreach (phone, email, social). You will "open doors" at organizations that have yet to realize the power of an open hybrid cloud strategy.
• Strategic Discovery: Lead initial discovery sessions to understand a client’s unique IT challenges. You will align their needs with Red Hat’s open-source solutions to drive new client acquisition.
• Pipeline Development: Convert both inbound leads and outbound prospects into Sales-Qualified Opportunities, ensuring a seamless handoff to Account Executives and Ecosystem partners.
• The "Open" Social Presence: Leverage social selling and digital platforms to amplify Red Hat’s mission and build a personal brand as a trusted advisor within the tech community.

Sales Execution & Collaboration: Work closely with Marketing and Regional Sales teams to manage the transition of interest into the pipeline, ensuring the right technical experts are brought in to solve complex client problems.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Foundational Experience: A background in a tech-forward environment or a strong interest in the enterprise software landscape is preferred.
• Resilience & Drive: A track record of meeting or exceeding goals. You are comfortable navigating "no" to get to "yes" and thrive in a fast-paced, high-energy sales culture.
• Communication with Clarity: Exceptional verbal and written communication skills. You can take complex technical concepts and explain them in a way that resonates with business leaders.
• Growth Mindset: An insatiable curiosity and a desire to learn Red Hat’s extensive portfolio. You are coachable, adaptable, and ready to evolve in a rapidly changing industry.
• Team-First Mentality: Ability to work across the Red Hat and IBM ecosystem to ensure the best possible outcome for the client.

NOTE: This role requires the ability to be in the Austin, TX
IBM office minimum four (4) days each week.

Preferred technical and professional experience

• Hustle and Can-Do Attitude: A relentless drive to pursue new business opportunities and overcome challenges with a positive, problem-solving attitude.
• Organizational Prowess: Outstanding organizational, time management, and prioritization skills, capable of handling inbound with agility and making outbound cold calls when necessary.
• Adaptability: Thrives in a fast-paced environment with competing priorities and last-minute requests, showcasing an ability to swiftly adapt and excel.