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Customer Success Manager - Automation

IBM

Sales & Business Development, Customer Service

Noida, Uttar Pradesh, India

Posted on Feb 25, 2026

Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your role and responsibilities

As a Customer Success Manager for Automation Platform - App Dev & Integration, you will drive use cases, deployment, and value realization for IBM's Application Development and Integration products. This role involves supporting adoption and motivating client usage, leading to upsell opportunities and renewal conversations for various products within the Automation Platform.
Your primary responsibilities will include:
• Support Client Adoption: Deliver support to clients in adopting and utilizing Application Development and Integration products, ensuring successful deployment and value realization. • Drive Use Cases: Identify and drive use cases for clients, highlighting the benefits and value of IBM's Automation Platform products, including Cloud Pak for Applications, DevOps, and API Connect.
• Motivate Client Usage: Encourage and motivate clients to use IBM's Application Development and Integration products, leading to increased adoption and potential upsell opportunities.
• Lead Renewal Conversations: Engage in renewal conversations with clients, discussing the value realized from IBM's Automation Platform products and identifying opportunities for continued growth.
• Foster Upsell Opportunities: Identify and pursue upsell opportunities with clients, leveraging the value and benefits of IBM's Application Development and Integration products.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Exposure to Application Development: Familiarity with application development concepts, technologies, and best practices, including experience working with related products such as Cloud Pak for Applications and DevOps.
• Experience with Integration Products: Knowledge of integration products, including API Connect, App Connect, and MQ, with an understanding of their capabilities and use cases.
• Understanding of Cloud-Native Technologies: Familiarity with cloud-native technologies and platforms, including Cloud Native Gateway and Cloud Pak for Integration.
• Exposure to Data Exchange and Management: Basic understanding of data exchange and management concepts, including experience working with products such as webMethods Data Exchange and WebSphere Service Registry/Repository.
• Familiarity with IT Service Management: Basic understanding of IT service management principles and practices, including experience working with related products such as Enterprise Application Service for Java and WebSphere Application Server.

Preferred technical and professional experience

• Familiarity with Hybrid IPaaS: Exposure to hybrid integration platform-as-a-service (iPaaS) concepts and technologies, including knowledge of related products and their capabilities.
• Knowledge of Financial Transactions: Understanding of financial transactions and payments concepts, including experience working with related products such as Financial Transactions, Payments & Insights.
• Experience with Event Automation: Familiarity with event automation concepts and technologies, including knowledge of related products and their capabilities.

Years of Experience:
10 - 20

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

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