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Microsoft Dynamics 365 CE Technical Solution Architect

IBM

IT

California, USA · Texas City, TX, USA

Posted on Feb 20, 2026

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

We are seeking an experienced Dynamics 365 Customer Engagement/CRM Technical Solution Architect to lead our clients’ CRM implementation projects. This role will be responsible for driving presales activities, designing scalable CRM architectures, and guiding implementation teams to ensure high‑quality delivery for our clients.

Key responsibilities:

Lead end‑to‑end technical architecture and solution design for Microsoft Dynamics 365 CRM projects.
Participate in presales activities, including requirement discussions, solution proposals, effort estimation, and technical presentations.
Translate business requirements into scalable, secure, and maintainable technical solutions.
Define integration strategies with external systems using Power Platform, Azure Logic Apps, and other technologies.
Provide technical leadership to onshore and offshore development teams.
Review solution designs, customization, plugins, workflows, and configurations to ensure adherence to best practices.
Oversee data migration planning, data modeling, and data quality frameworks.
Collaborate with project managers and stakeholders to ensure timely and successful project delivery.
Troubleshoot and provide expert guidance on technical issues throughout the project lifecycle.
Stay updated on the latest Dynamics 365 CRM and Power Platform capabilities and recommend improvements.

Required education

Bachelor's Degree

Required technical and professional expertise

Strong technical expertise in Microsoft Dynamics 365 Customer Engagement/CRM solutions (Sales, Customer Insights, Customer Service, Contact Center, Field Service).
Proven experience as a Technical Architect or Senior Developer leading CRM implementations.
Expertise in Power Platform (Power Apps, Power Automate, Power BI).
Strong knowledge of C#, .NET, JavaScript, and Azure Services.
Experience with system integration (REST API, Azure Logic Apps, Service Bus, etc.).
Experience working in Agile project environments.
Excellent communication and stakeholder management skills.
Ability to work with both local Canadian teams and global delivery teams.

Preferred technical and professional experience

Microsoft certifications in Dynamics 365 Customer Engagement/CRM and Power Platform.
Experience with large enterprise clients and international project delivery.
Experience with Microsoft Copilot Studio / Agentic CRM.
Experience in presales or consulting roles.
Knowledge of data governance, security models, and solution compliance.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application.

The salary range for the position is based on a full-time schedule. Your ultimate salary within this range may vary depending on your job-related skills and experience for this position.

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