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Introduction

At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Your role and responsibilities

• Procurement of products and/or services below given clip level

• Meet or exceed contracted SLA measurements (CSL, KPI and SM) in operational delivery
• Communication with client requesters including but not limited to C-levels and suppliers for information as required (eg. regarding price and delivery)
• Efficient processing of Purchase Requests and Purchase Orders, knowledge of SAP application and other client applications
• Receive and handle email/call help requests from clients and document in SNOW (Service Now) timely and accurately

• Demonstrate and apply knowledge of all client specific processes and procedures.

• Resolve blocked invoices and interface with support teams (eg. Accounts Payable), clients and suppliers on payment issues with Sourcing Buyer(s) and/or Category Manager(s)
• Ensure full quality compliance and audit readiness of all purchasing documents, through evidence documented

• Additional responsibilities:

  • Escalate to leadership or Category Manager when required

  • Follow up pending or delayed issues via phone / e-mail and escalate to leadership when necessary

  • Ensure full quality compliance and audit readiness of all purchasing documents

  • Promote process efficiencies through focus on automated channels, management of catalogues as required

  • Support client specific category strategies

  • Promote process efficiencies through focus on automated channels.

Required education

High School Diploma/GED

Required technical and professional expertise

• Fluent German and English language skills - both verbal and written
• Knowledge of sourcing and procurement processes
• Client facing skills
• Stakeholder management up to C-levels
• Project Management
• Excel skills
• Supplier relationship management expertise
• Accurate project documentation competency

Profile

• Assertive personality
• Excellent communication skills, both verbal and written
• Team player attitude
• Ability to work independently with minimal supervision
• Proactive character, taking the initiative
• Attention to detail and accuracy in every aspect of the role
• Flexibility to undertake any non-routine requests
• Open for new challenges and look for win-win situations
  
  

Preferred technical and professional experience

Preferred IT Skills:

• MS Office, Outlook, Ariba, SAP, SNOW, etc.
• PAC – Procurement Assistance Center

Market Intelligence Knowledge: Understanding of market trends and benchmarks related to relevant commodities through research and collaboration with other buyers in the operations team is beneficial.

Advanced Procurement Tool Skills: Experience with procurement tools beyond basic usage, including advanced features for purchase order processing and documentation of supplier/PO related information, is advantageous.