IBM is seeking an experienced Site Reliability Engineer (SRE) to play a critical role in ensuring the reliability, availability, and performance of the IBM Quantum platform. In this role, you will collaborate closely with our quantum services development teams to design, build, monitor, and scale systems that power one of the world’s most advanced quantum computing platforms.

As an SRE within IBM Quantum, you are part of the frontline ensuring seamless operations, rapid recovery, and user trust through operational excellence. Every day brings new engineering challenges—ranging from incident response to building automation, enhancing observability, and driving system‑wide reliability improvements. You will support researchers, developers, and enterprise users exploring the future of computing while applying modern SRE principles to a deep‑tech environment.

This role is ideal for true SRE practitioners—engineers who have done SRE as their primary job.

Your role and responsibilities

Ensure high availability, resilience, and scalability of IBM Quantum platforms and services.
Lead incident response, participate in war room activities, and drive post‑incident reviews and corrective actions.
Collaborate with development teams to debug, deploy, and maintain quantum workloads and backend services.
Establish, refine, and maintain observability across logs, metrics, traces, and alerting systems.
Design and build internal tools, automations, and operational workflows to improve efficiency and reduce toil.
Champion operational ownership, ensuring every quantum job runs reliably with full traceability.
Drive platform‑wide improvements using operational insights, incident learnings, and reliability patterns.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
2–5 years of proven professional experience specifically as a Site Reliability Engineer.
Strong systems‑thinking ability to correlate logs, traces, metrics, and code across distributed workloads.
Hands‑on experience with incident management, production operations, and on‑call responsibilities.
Experience with modern observability tools (Grafana, Sysdig, Jaeger, etc.).
Familiarity with Kubernetes, Linux internals, and programming in Python or Go.
Ability to work across development, infrastructure, and platform teams.
Ability to transform incident learnings into automation, fixes, or architectural improvements.
Understanding of SLI/SLO/SLA frameworks and reliability metrics.

Preferred technical and professional experience

Master’s degree in Computer Science, Engineering, or related field.
Experience with IBM Cloud services.
Familiarity with Qiskit or quantum computing concepts.

ABOUT BUSINESS UNIT

IBM Research is the organic growth engine of IBM and an innovation engine for our customers and partners. As part of this mission, IBM Research anticipates and examines 'What's Next in Computing' to ultimately create and integrate the technologies the world relies upon to solve big challenges and unlock new opportunities. We create and pioneer new markets for IBM, our partners and customers as exemplified in our ongoing quest to reach practical and large-scale quantum computing. Across IBM Research, we realize the power and potential to accelerate discovery with our partners and clients by combining the power of high performance computing, AI, and Quantum, all integrated through the hybrid cloud.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

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