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Customer Success Engineer (CSE) - N&W

IBM

Sales & Business Development, Customer Service

California, USA · Texas City, TX, USA

Posted on Feb 13, 2026

Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your role and responsibilities

As a Brand Technical Specialist for Application Integration products within IBM's Automation Platform, you will act as a technical consultant to IBM clients and sellers by architecting solutions and delivering Proofs of Technology. You will utilize your technical expertise to support the sales process and provide value to clients through solution delivery.
Your primary responsibilities will include:
• Architect Solutions: Design and develop solutions for clients using Application Integration products, including API Connect, App Connect, and MQ, to meet their specific business needs.
• Deliver Proofs of Technology: Implement and deliver Proofs of Technology to demonstrate the capabilities of Application Integration products and provide clients with a comprehensive understanding of the solutions.
• Support Sales Process: Collaborate with sellers to understand client requirements and provide technical guidance to support the sales process.
• Provide Technical Expertise: Apply technical knowledge to address client concerns and provide valuable insights to help them make informed decisions.
• Deliver Solution Value: Ensure that solutions delivered to clients meet their expectations and provide tangible business value.

Key Skills - Hands on capability , white boarding ability to position IBM integration portfolio which includes Kafka, API , API mgmt, Hybrid cloud integration & event streaming technology and message Q.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Application Integration Products Knowledge: Exposure to Application Integration products, including API Connect, App Connect, Aspera, Cloud Native Gateway, Cloud Pak for Integration, DataPower, Event Automation, Financial Transactions, Payments & Insights, Hybrid IPaaS, MQ, webMethods API Management, webMethods Data Exchange, webMethods Integration, and WebSphere Service Registry/Repository.
• Solution Architecture Expertise: Experience working with designing and developing solutions using Application Integration products to meet specific business needs.
• Technical Consulting Skills: Exposure to acting as a technical consultant to clients and sellers, providing technical guidance to support the sales process.
• Proof of Technology Delivery: Experience working with implementing and delivering Proofs of Technology to demonstrate product capabilities.
• Technical Knowledge Application: Exposure to applying technical knowledge to address client concerns and provide valuable insights.

Preferred technical and professional experience

• Additional Application Integration Product Knowledge: Exposure to other Application Integration products beyond those listed, such as webMethods API Management, webMethods Data Exchange, and webMethods Integration, can be beneficial in this role.
• Advanced Solution Architecture Expertise: Experience working with complex solution architectures and designing solutions that integrate multiple Application Integration products can be advantageous.
• Industry-Specific Knowledge: Familiarity with industry-specific use cases and requirements for Application Integration products can be helpful in understanding client needs and providing tailored solutions.

Years of Experience:
7 - 10

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

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