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Storage Technical Account Manager

IBM

IBM

IT, Sales & Business Development
Petaling Jaya, Selangor, Malaysia
Posted on Feb 11, 2026
Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

As a Technical Support Professional: Technical Account Manager, you will combine customer partnership and consultancy with direct engagement on high-priority cases, providing premium and proactive services to clients in support of IBM Systems hardware and software products. You will specialize in advising, consulting clients, and owning client relationships for all questions related to the product/solution.

Your primary responsibilities will include:

• Provide Technical Expertise: Apply expertise in advising and consulting clients on IBM Systems products, operating systems, and Hybrid-cloud Infrastructure Solutions, analyzing data, trends, and logs to prevent technical issues and propose technical environment improvements.

• Client Relationship Management: Regularly communicate with clients on new solutions and product releases, fixes, and versions, proposing configuration enhancements and participating in the change management process.

• Collaborative Problem-Solving: Collaborate with other Support, Complaint Management, and Development teams to enable knowledge sharing and facilitate expedient issue resolution.
• Coordinate Client-Centric Tasks: Coordinate tasks such as Proactive, Predictive, and Remote code load activities for clients, guiding onsite engineers and clients for installations, upgrades, and monitoring set-up activities.

• Analyze Client Environment: Use the Cognitive Support Platform (Salesforce) and Watson Einstein Analytics to analyze client environment data, identify root causes of problems, and propose technical environment improvements.

Required education
Associate's Degree/College Diploma
Preferred education
Bachelor's Degree
Required technical and professional expertise
  • Exposure to IBM Storage Products: Familiarity with IBM Systems hardware and software products, including operating systems like AIX, IBMi, and RedHat (OpenShift), as well as networking and IBM hybrid solutions.
  • Technical Troubleshooting: Experience working with data analysis tools, such as the Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to identify trends and logs, prevent technical issues, and propose technical environment improvements.
  • Client-Facing Experience: Exposure to client relationship management, including regular communication with clients on new solutions and product releases, fixes, and versions.
  • Collaboration and Knowledge Sharing: Experience working collaboratively with other teams, such as Support, Complaint Management, and Development, to enable knowledge sharing and facilitate expedient issue resolution.
  • IT Service Management: Familiarity with IT service management principles, including change management, problem management, and configuration management.
Preferred technical and professional experience
  • At least 2 years experience working in the area of remote technical support, technical advisor or service delivery (Field).
  • Knowledge in Storage, Networking and Server (Lenovo & Dell)
  • RedHat OpenShift (Deployment, Configuration, Operator Framework, Monitoring) including CEPH/Defender
  • Red Hat Certified Specialist in Containers and Kubernetes (DO180)
  • Ability to communicate technically
  • Experience in crisis management and client interaction in Federal Accounts
  • Excellent computer skills – MS Office
  • Fluency in English - both verbal and written

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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