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Associate Business Transformation Consultant 2026 - ServiceNow

IBM

California, USA · Texas City, TX, USA

Posted on Feb 5, 2026

Introduction

In this role, you will join IBM Consulting via our world-class Associates Program for university hires. As an Associate Business Transformation Consultant at IBM Consulting, you will have the opportunity to work with a diverse range of clients worldwide. Our clients' technical and business needs are constantly evolving. We're hiring inspired, talented individuals who believe no problem is too big to solve.

We focus on your professional development through ongoing learning, mentorship, development of technical skills, and continuous personal growth, all grounded in a culture of coaching and career advancement. If you see yourself as someone who never stops learning and who wants to unleash your potential, the IBM Consulting Associates Program is for you.

A career in IBM Consulting is rooted in long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation for success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions that result in ground-breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

As an Associate Business Transformation Consultant at IBM, you will help to assist clients in the selection, implementation, and production support of ServiceNow application packaged solutions to meet client needs. Leveraging a growth mindset, you're ready and willing to deliver business value wherever needed.

In your role, you may be responsible for:

* Assist clients in selection, implementation, and support of ServiceNow platform solutions
* Make strategic recommendations and leverage business knowledge to drive solutions for clients and their management
* Facilitate or support business case development, proposals, presentations, workshops, meetings, and stakeholder interviews
* Develop process maps to understand “As-Is” and “To-Be” scenarios

Use IBM's Design Thinking to help solve client's challenges

These positions are anticipated to start in 2026. We have positions open in these locations:
* Atlanta, GA
* Austin, TX
* Chicago, IL

* Dallas, TX
* Houston, TX

* New York, NY

In your role, you will be expected to demonstrate these characteristics:

Tenacious: Persists in pursuing goals despite obstacles or setbacks, demonstrating unyielding determination.
Ambitious: Sets high personal and professional goals, driven to succeed and advance in their role.
Driven: Motivated by a strong internal desire to achieve, continuously striving for excellence and improvement.
Strong Communication: Effectively expresses thoughts, ideas, and information, both verbally and in writing.
Leadership Potential: Demonstrates an innate ability to inspire, guide, and influence others without formal authority.
Team Player: Collaborative and cooperative, fostering a positive and productive team dynamic.
Commitment: Takes ownership of tasks and responsibilities, ensuring they are completed to a high standard.
Execution: Translates plans into action, consistently delivering results and meeting expectations.
Initiative: Actively seeks opportunity, driving projects forward through proactive measures.
Drive for Development: Constantly seeks learning and growth opportunities to enhance skills and knowledge.
Resilience: Bounces back from adversity, maintaining composure, and focus under pressure.
Collaborative Mindset: Values input from others, building consensus and driving collective success.

Training & Growth Path

Participate in a structured onboarding program and ServiceNow enablement
Receive support for ServiceNow certifications, IBM Consulting badges, and continuous learning opportunities
Benefit from ongoing mentorship, career development, and a culture that values curiosity, initiative, and long-term growth

Required education

High School Diploma/GED

Preferred education

High School Diploma/GED

Required technical and professional expertise

* Ability to translate business solutions into technical requirements
* Openness to assist clients in the design, architecture, process transformation and development, functional implementation, and support of various ServiceNow domains and industries as needed.
* Ability to thrive in an ever changing, technology-based Consulting environment
* A passion for innovative ideas, coupled with the ability to understand and assimilate different points of view
* Exceptional quantitative analysis skills and ability to derive recommendations informed by data and insights
* Willingness to travel up to 100%

Preferred technical and professional experience

* Assist clients in selection, implementation, and support of ServiceNow platform solutions
* Leverages business knowledge to drive solutions for clients and their management
* Drive to overcome the most challenging or difficult obstacles and look for ways to improve results
* Ability to handle multiple tasks concurrently and meet deadlines, while maintaining focus in an environment with conflicting demands

• Majors: MIS, Business/Finance/Accounting, Supply Chain Management, Industrial Engineering, Computer Science, Information Systems, Business Analytics, Human Resources

• Certifications/Programs: ServiceNow experience, or credentials, ANY cloud certifications (e.g., AWS, Azure)

• Experience: ERP class projects, capstone migrations, internships on ERP teams, exposure to FI/CO, MM, SD or logistics processes

• Skills/Tech: Presentation Development, AI experience, Python, Java, JavaScript, Excel modeling, process mapping

• Other: client-facing internships, consulting clubs, strong process orientation, and documentation skills

*Candidates should have experience through internships, project work, or coursework in one or more of the following areas:

IT Service Management, Any domain specific Process Automation or systems implementation projects
Business process analysis (IT, Finance, Procurement, HR, Supply chain, Customer Service etc.)
Database design or development
AI or Cloud-related projects

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

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