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Introduction
About IBM Technology Expert Labs
IBM Technology Expert Labs is IBM’s premium technology services organisation. Expert Labs consultants work directly with clients to design, implement, and optimise IBM technologies in real-world environments.
Unlike traditional support roles, Expert Labs focuses on:
- Hands-on delivery
- Deep technical expertise
- Close collaboration with clients and IBM product teams
- Expert Labs consultants are trusted advisors who help clients get the most value from IBM platforms — from initial design through to stable, long-term operation — while continuously building their own technical and consulting skills.
Joining IBM Technology Expert Labs means working directly with clients to deliver IBM technology that runs some of the world’s most critical systems. This graduate role is designed to build broad capability across the IBM Z platform — combining hardware, operating system, and core infrastructure software — while developing strong consulting and delivery skills.
This is a growth role for people who learn fast, like solving real problems, and want a career path that doesn’t lock them into one narrow specialty.
Your role and responsibilities
You’ll join client delivery teams and learn how end-to-end IBM Z environments are designed, implemented, and operated. You’ll work alongside experienced consultants and progressively take ownership of tasks across the platform.
You will:
- Support delivery of IBM Z client engagements spanning hardware, z/OS, and platform services
- Assist with installation, configuration, upgrades, and health checks under guidance
- Learn how IBM Z systems are designed (capacity, logical partitions, availability, performance)
- Help with documentation, run books, implementation plans, and post-engagement reporting
- Participate in troubleshooting activities and learn structured problem-solving methods
- Build confidence presenting findings and communicating clearly with clients and internal teams
- Rotate across related areas (e.g., platform, availability, storage, resiliency) to build breadth
What You’ll Learn (and Be Supported to Learn)
Over time you’ll build skills across areas such as:
- IBM Z platform fundamentals and architecture concepts
- z/OS basics and common operational tools
- Safe delivery practices in live production environments
- High availability, backup, replication, and recovery concepts
- Consulting skills: client communication, delivery planning, and stakeholder management
Note: No prior IBM Z experience is required. Curiosity, discipline, and the ability to learn quickly matter most.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
Required Education
Bachelor’s degree in a relevant discipline such as Computer Science, Engineering, Information Technology, or similar
Required Technical and Professional Skills
We’re looking for graduates who are:
- Strong communicators (written and verbal)
- Curious, coachable, and motivated to learn complex systems
- Comfortable working through ambiguity with guidance
- Organised and reliable, with attention to detail
- Familiar with basic technical concepts (operating systems, networking, scripting fundamentals)
Ways of Working
- Client-facing role with structured onboarding, mentoring, and formal learning
- Occasional travel (typically up to 50%)
- Some engagements may require planned flexibility around business hours
Preferred technical and professional experience
- Exposure to IBM Z or mainframe concepts through study or personal interest
- Familiarity with Linux, Windows, or virtualisation
- Introductory programming or scripting experience
- Interest in infrastructure platforms, resiliency, and large-scale systems