A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Responsable de diseñar, estructurar y producir contenidos claros, consistentes y orientados a la adopción dentro de iniciativas de transformación empresarial y digital, traduciendo la estrategia de cambio, los mensajes clave y los impactos al negocio en comunicaciones efectivas que informen, guíen y acompañen a las personas durante el proceso de cambio. El rol combina pensamiento estratégico, diseño de contenido y enfoque en experiencia del usuario para facilitar la comprensión, el engagement y la adopción de nuevos procesos, sistemas y modelos operativos.

Trabaja en estrecha colaboración con líderes de Change, consultores OCM, especialistas de Training y stakeholders del negocio — asegurando que las narrativas, mensajes y piezas de comunicación estén alineadas con los objetivos de transformación, el momento del cambio y las necesidades de cada audiencia — desarrollando planes de comunicación, storytelling de transformación y campañas de adopción — y creando múltiples formatos de contenido como presentaciones ejecutivas, piezas visuales, emails, intranet, guiones, microcontenidos y kits de comunicación, cuidando el tono, la claridad, la consistencia y la experiencia del empleado.

Required education

Bachelor's Degree

Required technical and professional expertise

Al menos 3 años de experiencia en diseño de contenido, comunicaciones internas, UX writing, content strategy o roles afines — con experiencia creando contenidos para iniciativas de cambio organizacional, transformación digital o programas corporativos complejos — y capacidad para traducir conceptos complejos (procesos, sistemas, modelos operativos) en mensajes claros, accionables y centrados en el usuario.

El perfil debe contar con experiencia trabajando con múltiples audiencias, incluyendo usuarios finales, líderes, sponsors y equipos operativos.

Adicionalmente, se espera conocimiento en UX Writing y Content Design aplicados a entornos corporativos y digitales — experiencia colaborando con equipos multidisciplinarios de Change, Training, UX, negocio y tecnología — sensibilidad por el tono, la narrativa y la experiencia del empleado — deseable experiencia con herramientas de diseño y contenido como Figma, PowerPoint avanzado, plataformas colaborativas, CMS o LMS — y capacidad para desenvolverse en entornos de ambigüedad, con múltiples stakeholders y prioridades cambiantes.

Preferred technical and professional experience

English intermediate

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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