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System Services Representative

IBM

IT

California, USA · Menlo Park, CA, USA · Belgium

Posted on Jan 29, 2026

Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

As a System Services Representative for IBM Storage, you will be responsible for on-site installation, maintenance, and repair of IBM storage equipment, as well as performing services activities such as Technical Delivery Assessment and installation planning. You will work closely with clients to deliver high-quality technical support and operational services. Your primary responsibilities will include: • Perform On-Site Installation and Maintenance: Install, maintain, and repair IBM storage equipment at client sites, ensuring timely and effective delivery of services. • Deliver Technical Support: Provide technical assistance and support to clients, including problem source identification, incident resolution, and implementation of determined solutions. • Collaborate with Support Centers: Work with professionals in different support centers and business units to achieve high-quality problem resolutions and ensure client satisfaction. • Manage Critical Situations: Act as the IBM technical interface to clients during critical situations, managing the situation until the problem is resolved. • Maintain Technical Certifications: Stay up-to-date with Digital Technical Certifications and Soft Skills trainings to provide outstanding IBM service to clients.

Required education

High School Diploma/GED

Preferred education

Technical Diploma

Required technical and professional expertise

Exposure to IBM Storage Equipment: Familiarity with installation, maintenance, and repair of IBM storage equipment, including understanding of associated software and operating systems.
Experience with Technical Delivery Assessment: Knowledge of installation planning, account management, and systems-level problem determination for IBM storage equipment.
Certification in Digital Technical Certifications: Possession of current Digital Technical Certifications, with ability to constantly update and maintain certification status.
Experience with Client-Facing Technical Support: Understanding of technical support principles, including problem source identification, incident resolution, and implementation of determined solutions.
Familiarity with IBM Tools and Platforms: Basic understanding of IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.

Preferred technical and professional experience

Familiarity with Hybrid Cloud: Knowledge of Hybrid Cloud client environments and infrastructure services, including maintenance and consultancy.
Exposure to IT Engineering: Basic understanding of general electric and information technology engineering principles, including installation, customization, operation, recovery, and tuning.
Understanding of IBM Strategy: Familiarity with IBM's technical support strategy and ability to advocate for its principles.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

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