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Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Engagement Manager, you will lead engagement activities on projects to ensure Marketing, Communication, or CSR strategy is at the foundation of work and creative quality standards are met. You will be accountable for the successful delivery of a portfolio of creative assets, managing relationships with cross-functional teams, and serving as both the internal and external liaison to translate business and creative needs into actions. Your primary responsibilities will include:

• Manage Creative Asset Delivery: Oversee the development and delivery of creative assets, ensuring they meet the required quality standards and are aligned with the Marketing, Communication, or CSR strategy. This includes managing relationships with external agencies and global teams to meet in-market business needs.

• Streamline Processes and Tools: Refine business processes, including the usage of tools to track and forecast financial and project objectives, to optimize efficiency and effectiveness.

• Drive Communications and Approvals: Facilitate communications and approvals across cross-functional teams, ensuring that expectations are managed at both strategic and tactical levels.

• Build Trust and Negotiate: Negotiate and build trust across the team by streamlining time, cost, and quality across multiple simultaneous work efforts.

• Apply Learnings and Best Practices: Apply learnings from previous work to strengthen the team's ongoing performance and implement best practices to drive continuous improvement.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Deep Expertise in Creative Asset Management: Proven experience in overseeing the development and delivery of creative assets, ensuring quality standards and alignment with Marketing, Communication, or CSR strategy.

• Experience with Process Optimization: Demonstrated ability to refine business processes, including tool usage, to optimize efficiency and effectiveness in tracking and forecasting financial and project objectives.

• Senior Client Management: Experience serving as primary liaison to executive sponsors, as well as business and technical stakeholders, translating complex technical solutions into business value and managing expectations through challenging project phases and scope changes.

• Strategic Communication Management: Experience in facilitating communications and approvals across cross-functional teams, managing expectations at strategic and tactical levels.

• Financial and Project Tracking: Experience with tools to track and forecast financial and project objectives, optimizing efficiency and effectiveness in creative asset delivery.

• Large Team Leadership: Proven track record managing delivery teams of 10+ technical resources, including architects, data engineers, developers, and QA testers across multiple concurrent client engagements while maintaining quality standards and delivery timelines.

• Crisis Resolution & Problem Solving: Demonstrated ability to quickly identify and resolve critical project blockers, including technical debt, performance issues, integration challenges, and vendor complications while maintaining client confidence and project momentum.

• Scaled Agile Delivery Management: Proficiency in Agile frameworks (SAFe, Scrum) with experience leading sprint planning for multiple teams, managing cross-team dependencies, and implementing CI/CD practices that consistently deliver data platform projects on-time and within scope.

• Cross-Functional Leadership: Proven ability to negotiate and build trust across teams, streamlining time, cost, and quality across multiple simultaneous work efforts.

• Continuous Improvement Implementation: Experience in applying key learnings from previous work to drive continuous improvement and implementing best practices to strengthen team performance.

Preferred technical and professional experience

• Global Team Collaboration: Experience working with global teams to meet in-market business needs, ensuring creative assets meet quality standards and align with Marketing, Communication, or CSR strategy.

• External Agency Management: Experience managing relationships with external agencies to deliver creative assets, ensuring quality standards and alignment with Marketing, Communication, or CSR strategy.

• Technical Data Platform Expertise: Hands-on experience with and/or solid understanding of cloud data warehouses (preferably Snowflake), ETL/ELT pipelines, modern data stack tools (dbt, Airflow), and API integrations with a strong understanding of data architecture and performance optimization.