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SAP CRM Consultant

IBM

IBM

California, USA · Texas City, TX, USA
Posted on Jan 29, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Package Consultant specializing in SAP CX, you will be responsible for implementing and configuring SAP CX solutions for clients. You will work closely with clients, project managers, and other team members to understand business needs, identify gaps, and develop solutions that meet client requirements. Your primary responsibilities will include:

  • Design SAP CX Solutions: Analyze business requirements and design SAP CX solutions to meet client needs, ensuring alignment with their business objectives and goals.
  • Implement SAP CX Modules: Configure and implement SAP CX modules, including Commerce Cloud, Marketing Cloud, Sales Cloud, and Customer Data Cloud, to deliver comprehensive solutions.
  • Develop Technical Documentation: Create and maintain technical documentation, including configuration documents and testing scripts, to ensure solution quality and facilitate future maintenance.
  • Ensure Solution Quality: Perform unit testing, integration testing, and user acceptance testing (UAT) to ensure solution quality and identify areas for improvement.
  • Deliver Client Support: Provide training and support to clients on SAP CX functionality and best practices, enabling them to maximize the value of their SAP CX investment.
Required education
Bachelor's Degree
Required technical and professional expertise

• Experience with SAP CX Configuration: Exposure to configuring and implementing SAP CX modules, including Commerce Cloud, Marketing Cloud, Sales Cloud, and Customer Data Cloud. • SAP CX Solution Design: Experience with analyzing business requirements and designing SAP CX solutions to meet client needs. • Technical Documentation Development: Exposure to creating and maintaining technical documentation, including configuration documents and testing scripts. • Testing and Quality Assurance: Experience with performing unit testing, integration testing, and user acceptance testing (UAT) to ensure solution quality. • SAP Integration Knowledge: Exposure to integrating SAP CX with other SAP systems, such as SAP ERP, SAP CRM, and SAP BW.

Preferred technical and professional experience
  • SAP CX Releases Knowledge: Exposure to staying up-to-date with SAP CX releases, patches, and new features, and applying this knowledge to client projects to ensure solutions remain current and effective.
  • SAP Systems Integration: Experience with integrating SAP CX with other SAP systems, such as SAP ERP, SAP CRM, and SAP BW, to deliver comprehensive and connected solutions.
  • SAP CX Best Practices: Exposure to providing training and support to clients on SAP CX functionality and best practices, enabling them to maximize the value of their SAP CX investment.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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