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Introduction

At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world.

Your role and responsibilities

As a Delivery Consultant specializing in Technology Expert Labs for Banking Fraud & Threat Management within IBM’s Automation Platform, you will provide clients with world‑class services to optimize the configuration, deployment, adoption, usage, and analysis of their fraud and digital threat solutions. This role involves delivering expert consulting services to help banking and financial servicesclients protect digital channels, reduce fraud losses, and enhance customer experience using IBM Security Trusteer and IBM Safer Payments.

Your primary responsibilities will include:

• Deliver Banking Fraud & Threat Solutions: Provide expert consulting services to optimize the configuration, deployment, adoption, usage, and analysis of IBM Trusteer (e.g., Trusteer Pinpoint Detect, Trusteer Pinpoint Verify, Trusteer Mobile SDK, Trusteer Rapport) and IBM Safer Payments (real‑time scoring, entity profiling, strategies/rules, feature engineering, simulation, and back‑testing).
• Implement End‑to‑End Solutions: Collaborate with banking clients to understand their fraud and threat management needs and implement Trusteer and Safer Payments to meet those needs, including web/mobile integration, policy and decisioning configuration, strategy/rules modeling, and seamless integration into authentication, payment authorization, and case management workflows.
• Collaborate with Clients: Work closely with fraud operations, risk, digital channels, payments, security architecture, and engineering teams to integrate risk signals and decisions via APIs and event streams, aligning controls to business goals and regulatory requirements across online and mobile banking, card issuing/acquiring, A2A/SEPA Instant, and RTP payment journeys.
• Analyze Client Environments: Perform analysis of digital telemetry, device signals, and transaction data to identify optimization opportunities; run simulations, back‑tests, and champion/challenger experiments to improve detection, reduce false positives, and balance risk with customer experience.
• Provide Expert Guidance: Advise on best practices for device fingerprinting, behavioral anomaly detection, bot and malware mitigation, risk‑based authentication, mule detection, and Safer Payments strategy/model governance, considering relevant banking standards and regulations (e.g., PSD2/RTS SCA, data privacy).
• Support Client Adoption: Drive operational adoption via training, playbooks/runbooks, dashboards, and KPIs; establish baselines and continuous improvement cycles; and ensure a smooth handover to production and operations teams.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Exposure to Fraud & Threat Management Products: Experience working with IBM Trusteer (e.g., Pinpoint Detect, Pinpoint Verify, Mobile SDK, Rapport) and IBM Safer Payments, including configuration, deployment, adoption, usage, and analysis across digital banking channels and payment flows.

• Implementation of Trusteer & Safer Payments Solutions: Exposure to implementing Trusteer for web/mobile channel protection and Safer Payments for real‑time transaction scoring and decisioning, collaborating with clients to understand fraud and payments‑risk requirements and integrating via REST APIs/event streams into authentication, payment authorization, and case managementworkflows.

• Analysis of Client Environments: Experience analyzing digital telemetry, device signals, and transaction data to identify optimization opportunities; conducting back‑testing, simulation, and champion/challenger experiments to improve detection performance while reducing false positives and customer friction.

• Fraud & Payments Risk Best Practices: Exposure to providing expert guidance on best practices for device fingerprinting, behavioral anomaly detection, bot/malware mitigation, risk‑based authentication, and Safer Payments strategy/rules governance and model change management, aligned to banking regulations and standards (e.g., PSD2/RTS SCA, GDPR).

• Supporting Client Adoption: Experience supporting clients in adopting and operationalizing Trusteer and Safer Payments through training, playbooks/runbooks, dashboards, and KPIs; establishing monitoring and continuous improvement cycles; and ensuring a smooth go‑live and handover to production and operations teams.
  
  

  
  

• Client‑facing technical experience: Pre/post‑sales engineer, technical account manager, or integration engineer in a customer‑facingcapacity.

• Stakeholder collaboration: Ability to work effectively with technical teams (analysts, engineers, architects) and business stakeholders(fraud/risk leaders, digital channel owners).

• Self‑starter: Self‑motivated, quick learner, comfortable navigating internal knowledge bases and documentation.

• Web & API fundamentals: Solid understanding of XML, JSON, HTML, JavaScript, REST APIs.

• Data & SQL: Experience with databases and writing SQL queries for analysis and tuning.

• Linux: Hands‑on Linux administration for deployment, monitoring, and troubleshooting.

• Networks: Familiarity with TCP/IP, DNS, HTTP, firewalls, load balancers, proxies and related topologies.

• Language: English – Advanced / Professional.

• Fraud & Payments Delivery Experience:

  • IBM Trusteer—web/mobile SDK integration, device signals, policy/decisioning configuration, risk‑based authentication orchestration.
  • IBM Safer Payments—real‑time scoring, entity profiling, strategy/rules design, feature engineering, simulation/back‑testing, and performance tuning for low latency.
  • Integration of risk decisions into authentication and payment flows via APIs/event streams, and alignment with case management processes.
  • Demonstrated outcomes in banking (e.g., fraud loss reduction, false positives down, approvals up, stable latency).
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Preferred technical and professional experience

• Experience with OpenShift/Kubernetes and performance optimization for sub‑200 ms decisioning.
• Exposure to SIEM/SOAR, case management, data platforms (Splunk/Elastic/cloud), and dashboards (Grafana/Power BI).
• Knowledge of PSD2/RTS SCA, SEPA Instant/RTP, PCI DSS, GDPR, and model governance/change management.
• Familiarity with behavioral biometrics, device intelligence, bot defense, identity proofing, and risk‑based authentication orchestration.
• Certifications: CAMS/CFE, cloud (AWS/Azure/GCP), or IBM Security; Spanish language a plus for Iberia/EMEA engagements.