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Introduction
The Supplier Engagement Senior Manager is responsible for leading supplier marketing and onboarding efforts for Supply Chain Solutions (SCS) programs, ensuring effective monetization and a positive onboarding experience. This role involves close collaboration with internal stakeholders and proactive management of supplier engagement strategies.
This role operates within Global Trade Solutions (GTS) growth markets, focusing on SCF products. The Supplier Engagement Manager will work autonomously, ensuring projects are on track and adhering to our client’s internal controls.
As a senior management role in supplier engagement, the incumbent focuses on strategically developing, implementing, and overseeing supplier relationships to align with business goals like cost savings, innovation, and risk mitigation. Key responsibilities include creating engagement strategies, managing complex relationships, overseeing performance via KPIs, ensuring contract compliance, leading strategic sourcing, driving continuous improvement, mentoring teams, and reporting to senior leadership. Success depends on strong program management, stakeholder management, analytical skills, and the ability to drive cross-functional initiatives.
Your role and responsibilities
· Collaboration & Strategy:
o Leading the creation and execution of enterprise-wide vendor management and supplier engagement strategies, ensuring they align with overall business objectives.
o Liaise regularly with internal stakeholders (BDMs, Product, Global and Regional Heads of Solutions Implementation) to analyse onboarding strategies and utilization.
o Develop and execute supplier engagement and penetration strategies for assigned programs.
o Facilitating regular business reviews with leadership and stakeholders to report on key metrics and ensure alignment on goals and progress.
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· Operational Analysis & Reporting:
o Conduct operational and data analysis to support management decisions.
o Implementing and overseeing vendor performance management processes, including scorecards, Service Level Agreements (SLAs), and establishing key performance indicators (KPIs) to track value delivery and risks.
o Achieve annual targets for supplier onboarding and utilization levels.
o Ensure presentations and events are executed smoothly and meet high standards.
o Developing and presenting regular reports on SEM performance, risk, KPIs, and program progress to senior leadership.
· Customers / Stakeholders:
o Building and maintaining strong, strategic relationships with key suppliers, often serving as the main escalation point for critical issues and negotiations.
o Ensure deadlines are met for clients and internal stakeholders.
o Collaborating with CMB Marketing, legal, finance, and risk departments to ensure all supplier contracts meet regulatory, financial, and risk management standards, and overseeing compliance with contractual obligations.
- Team Leadership:
o Guiding and mentoring a team of SEM and Team Leaders, supporting their professional development and performance.
o Foster a culture of excellence and high engagement within a multi-lingual, multi-cultural team.
o Act as a role model for values, supporting superior customer service.
o Participate in continuous improvement and people development initiatives.
· Operational Effectiveness & Control:
o Maintain strong internal control standards and adhere to compliance requirements.
o Participate in training to enhance skills and knowledge.
Required education
Master's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- Minimum of 10 years of relevant banking experience with knowledge of trade finance, services, products and techniques
- Deep Experience in Trade Finance Operations is a must along with familiar with local regulations
o Significant experience in managing teams, developing talent, and leading groups to achieve strategic goals.
o Marketing/sales experience, particularly in MME/Business Banking segments.
o Strong planning, organizational, and multitasking skills.
o Proven ability to manage complex, cross-functional, and often global projects or programs, including setting priorities and delivering results under minimal supervision.
o Strong analytical skills to interpret data, develop KPIs, and report on vendor performance to executive leadership.
o Excellent interpersonal, written, and verbal communication skills.
o Familiarity with GTS systems and/or Trade/RF industry.
o Attention to detail and proficiency in Microsoft Office and Excel
· Desirable:
o Bachelor’s or master’s Degree or higher education, in a relevant field like supply chain management, business, or sustainability is typically required
o Understanding of bank procedures and functions.
o Experience in Procurement/Supply Chain/Commercial Financing/Inventory Financing/AR Financing is a plus point.
o Knowledge of cash management systems is an added advantage