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Introduction

Joining IBM Technology Expert Labs means becoming a trusted advisor to our clients—delivering high-impact, world-class services that drive real business results. As the go-to expert in IBM technologies, you’ll integrate cutting-edge solutions and services to help clients overcome their most complex challenges and accelerate their digital

transformation.

Your work will directly contribute to faster time-to-value, decision-making, and stronger business performance for our clients.

While they focus on growth and innovation, you’ll ensure they have the speed, insight, and confidence to succeed.

From day one, you’ll benefit from a robust onboarding experience and a learning culture that’s second to none—designed to empower your

growth and amplify your impact. You’ll collaborate with top talent in a dynamic, hands-on environment where innovation thrives and support is always within reach. Together, we’ll shape solutions that make a difference—for our clients, our communities, and the world.

Your role and responsibilities

As a Delivery Project Executive in IBM Technology Expert Labs, you will play a pivotal role in driving both client success and business expansion.

You’ll lead a team of top-tier technical experts to design, deliver, and optimize solutions that not only meet—but exceed—client expectations.

Your leadership will ensure projects are executed with precision, aligning with strategic goals, budgets, timelines, and resource plans.

But your impact goes beyond delivery. You will act as a strategic partner to our most valued clients, identifying new opportunities to expand IBM’s footprint within existing accounts. Through deep client engagement and a consultative approach, you’ll uncover unmet needs, propose innovative solutions, and grow our portfolio of services—turning satisfied clients into long-term, high-value relationships.

Success in this role requires a proactive mindset, strong business acumen, the ability to navigate complex environments with

confidence. You’ll be expected to drive growth, trust, and continuously elevate the value IBM delivers—ensuring our clients thrive and our business scales.

If you're driven by success-both in your career and in helping clients achieve their business goals-this role is your opportunity to lead with

impact. As a Delivery Project Executive, you'll be at the forefront of client engagements, ensuring excellence in delivery while identifying new opportunities to expand IBM's presence within our top accounts.

A typical day in this role may include, but is not limited to:

• Project Leadership: Designing and executing comprehensive project plans that cover financials, scope, change management, deliverables, and communication strategies.
• Strategic Communication: Engaging effectively with clients, partners, and internal teams to ensure alignment, transparency, and trust throughout the project lifecycle.
• Performance & Value Tracking: Monitoring key metrics-project health, financial performance, team productivity, and client satisfaction-to ensure delivery excellence and identify growth opportunities.
• Client Advocacy & Influence: Acting as a trusted advisor by resolving challenges, mitigating risks, and guiding clients toward strategic outcomes that unlock additional value.
• Team Empowerment: Building and nurturing high-performing teams that thrive under pressure and deliver results with agility and collaboration.
• Client-Centric Mindset: Demonstrating empathy, service orientation, and a deep understanding of client needs to foster long-term relationships and uncover new business potential.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

To thrive in this role, you'll bring a blend of delivery excellence, strategic thinking, and client-centric leadership. Key experience areas include:

Agile Delivery Leadership: Proven success in applying agile methodologies to deliver complex projects with speed, flexibility, and

precision-ensuring rapid time-to-value for clients while adapting to evolving business needs.

Strategic Communication & Relationship Building: Demonstrated ability to build trust and influence across all levels of client organizations-

from technical teams to C-suite executives. Skilled in navigating challenging conversations and driving consensus toward impactful outcomes.

IBM Technology Expertise: High-level understanding of IBM’s software and hardware portfolio, including hybrid cloud, automation, AI,

data management, infrastructure, and security solutions. Able to position IBM’s integrated capabilities as strategic enablers of client transformation and long-term value creation.

• Business Growth Enablement: While not directly responsible for sales, you will play a key role in identifying and enabling growth opportunities within existing accounts. By aligning delivery outcomes with client strategy, you'll help expand IBM's footprint and contribute to revenue growth.
• Client Relationship Management: Serve as the primary point of contact for strategic clients, ensuring satisfaction, trust, and long-term
• partnership development.
• End-to-End Delivery Oversight: Lead all phases of project execution-from initiation and planning to delivery and closure-ensuring alignment
• with client goals and IBM standards.
• Financial Governance: Manage budgets, forecasts, and profitability with discipline, ensuring projects meet financial targets and contribute
• to account growth.
• Risk & Compliance Management: Proactively identify risks and apply mitigation strategies using industry frameworks such as ITIL or PMI, ensuring delivery integrity and client confidence.
• Strategic Alignment & Value Creation: Translate client business objectives into actionable delivery plans, ensuring every engagement drives measurable value and opens doors for future growth.

Preferred technical and professional experience

• Project/Program Management Certifications: Professional certifications such as PMP, CMMI, Scrum Master, or Agile Project
• Management, structured delivery expertise and commitment to industry best practices.
• Broad Technology Exposure: Experience working across a wide range of technology solutions, with the ability to understand and align technical capabilities to client needs and business outcomes.
• Analytical & Interpersonal Skills: Strong analytical thinking combined with effective communication and negotiation skills, enabling successful collaboration with diverse stakeholders and resolution of complex challenges.
• Intermediate English Proficiency: Comfortable communicating in English in both written and verbal formats, supporting collaboration across regional and global teams.