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Entry Level Certification Experience Specialist

IBM

Lowell, MA, USA

Posted on Nov 14, 2025

Introduction

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your role and responsibilities

The Cloud Engineer Certifications Program provides formal, industry-accepted credentials that validate the earner’s technical knowledge. HashiCorp’s certifications program is now part of IBM Developer Relations' strategic investment in empowering practitioners and authentically building deeper adoption and satisfaction within our ecosystem.

We’re looking for an organized, thoughtful, and tech-savvy individual to join our certification program team. As a Certification Experience Specialist, you’ll be the first point of contact for participants pursuing one of our technical certifications. You’ll respond to support tickets, guide participants through their journey, and help us create a clear and seamless experience from start to finish.

Beyond direct support, you’ll help us improve efficiency and uphold the integrity of our program. You’ll streamline communication processes, craft clear instructions for participants, and play a key role in maintaining exam content security. You’ll work with vendors and legal partners to monitor and address exam misconduct, ensuring a fair and trusted certification experience.

In this role you will:

Respond to participant tickets within one business day with accuracy, clarity, and empathy
Improve the participant experience by identifying needs, analyzing data, spotting trends, and refining messaging and processes to reduce friction
Refine and maintain a cohesive brand voice across all participant-facing materials
Maintain exam security by researching, recommending, and implementing industry best practices in partnership with internal stakeholders and third-party vendors
Support and manage special projects to improve the participant experience by conducting research, gathering feedback, testing new ideas, and implementing changes
Participate in activities to grow, nurture, and engage the community of certified participants
Contribute to internal documentation and process engineering
Coordinate with a distributed team across time zones

Growth & Development

This is a great opportunity for an early-career professional eager to learn how a first-in-class certification program operates. You’ll gain hands-on experience in customer support, communications, and program operations while contributing directly to exam integrity and participant satisfaction. You’ll have opportunities to take on greater ownership in areas such as communications strategy, marketing, operations, or program management.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Excellent English reading comprehension and written communication skills
Familiarity with technical concepts and terminology (Cloud and DevOps) and able to communicate with technical stakeholders across distributed teams
Analyzes and synthesizes information from multiple sources
Empathetic and human-centered approach to customer interaction
Comfort with technology and a willingness to learn new systems quickly
A proactive mindset predisposed to finding ways to make things smoother and clearer

Preferred technical and professional experience

Experience writing for a global audience using clear, simple language
Content marketing or other digital marketing
Technical writing

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

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