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Introduction

As a Sourcing Support Professional, you will be directly engaging with the IBM & Client Sourcing Team under the CPO organization of a Global Healthcare Life science client based out of North America. This role will be aligned cross category across Direct, Indirect, Enterprise, and R&D and involves transactional and administrative support across sourcing towers. You will be responsible for executing low-complexity tasks such as tactical buying, supplier negotiation support, reporting, contract management and sourcing execution. This role requires 4–6 years of experience in procurement operations.

Your role and responsibilities

Recognize non-catalog purchases

· Work with requester/client for clarifications

· Determine source from master file

· Negotiate cost savings and terms

· Understand contract relationships

· Confirm price and delivery

· Manage helpdesk and procurement operations

· Coach team members (Buyers, Agents)

· Handle customer escalations and root cause analysis

· Ensure audit readiness of purchasing documents

· Maintain supplier documentation

· Proficient with reporting/MS Excel

· Work with stakeholders and management efficiently

· Positive attitude, planning, curiosity, self-discipline

· Request triage for exceptions

· Category execution (low clip & tactical buying tasks)

· Localization for global agreements (support level)

· Contract management and administration

· Sourcing/RFx management (back-end execution)

· NDA/CDA support within documented scope

· Cost modeling (simple models)

· Supplier performance management (basic level)

· Scorecard creation

· Financial health reporting (basic level)

· Market intelligence and supplier identification (execution level)

· Sustainability and compliance reporting

· Back-office escalations and support

Policies, Procedures and Program Management

• Communicate procurement policy and provide reminders during stakeholder interactions
• Recommend improvements to purchasing policies and procedures
• Escalate issues that may affect service delivery

Category Management and Sourcing Execution

• Participate in annual planning cycles and gather input from stakeholders
• Collect and cleanse spend data to identify consolidation and cost reduction opportunities
• Support category strategy development and documentation
• Assist in strategic sourcing plan updates and execution
• Finalize business requirements, scope, and budgets with stakeholders
• Analyze market trends and supplier capabilities
• Align sourcing strategy with category strategy and business rules

Sourcing Execution

• Lead low-complexity RFx events
• Support medium/high complexity RFx execution
• Create RFx documents and manage bid processes
• Evaluate supplier proposals and recommend preferred suppliers
• Prepare contracts and award letters
• Coordinate routing of agreements for signature
• Support NDA/CDA creation and negotiation
• Refer non-standard terms to legal and support resolution

Contract and Compliance Administration

• Enter contracts into management tools
• Support implementation and communication of new contracts
• Assist in change management and stakeholder impact analysis

Category Buying Desk

• Execute tactical buys and sourcing events
• Provide supplier lists and specification feedback
• Maintain savings tracking and reporting

Cost Modelling and Supplier Performance

• Create should-cost models
• Prepare supplier scorecards and financial health data
• Support supplier onboarding and performance tracking

Other Middle Office Activities

• Collect market intelligence and ESG data
• Support dashboards and reporting tools (SAP, Power BI, Sievo)
• Assist in master data updates and vendor records

Escalation and Request Management

• Resolve P2P escalations and refer unresolved issues
• Manage non-automated client requests via Intake Workflow System
• Execute stakeholder requests not requiring S2P Lead support

Work the shift hours to support North America time zone (6:30 pm IST to 3:30 am IST/7.30 pm to 4.30 am IST)

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Required Professional and Technical Expertise:

· Bachelor's degree in business, Supply Chain, or related field

· 4 - 6 years of experience in procurement or sourcing operations

· Strong client-facing and communication skills

· Proficiency in ERP systems and Microsoft Office Suite

· Experience in tactical sourcing and stakeholder coordination

Preferred technical and professional experience

Required Professional and Technical Expertise:

· Bachelor's degree in business, Supply Chain, or related field

· 4 - 6 years of experience in procurement or sourcing operations

· Strong client-facing and communication skills

· Proficiency in ERP systems and Microsoft Office Suite

· Experience in tactical sourcing and stakeholder coordination