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Staff Advanced Engineer

IBM

Texas City, TX, USA · California, USA

Posted on Oct 21, 2025

Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Your role and responsibilities

The Advanced Services Engineering team is a team of highly skilled services professionals responsible for the development, building, piloting, and packaging of new and advanced professional services offerings. The Advanced Solutions Engineer (ASE) will collaborate closely with cross-functional teams to design and implement innovative offerings that address customer needs, improve operational efficiency, and drive business growth.

What you’ll do (responsibilities)

● Develop New Offerings - Research and identify emerging technologies, trends, and customer pain points to conceptualize and design innovative professional service offerings. Engage with subject matter experts and stakeholders to validate solution feasibility and market demand.

● Build Solutions - Create detailed solution blueprints, including technical specifications, project plans, and resource requirements. Collaborate with technical and non-technical teams to develop and implement end-to-end solutions that adhere to industry best practices and organizational standards.

● Pilot Solutions - Manage pilot programs for new service offerings, including selecting pilot customers, gathering feedback, and monitoring solution performance. Ensure smooth solution rollout by addressing any technical or operational issues that arise during the pilot phase.

● Package Offerings - Develop comprehensive documentation for new service offerings, including solution descriptions, implementation guides, and marketing collateral. Collaborate with sales, marketing, and customer success teams to ensure effective positioning and promotion of the new offerings in the market.

● Continuous Improvement - Track and analyse the performance of new service offerings post-launch, identifying opportunities for improvement and iterating on the solution design. Gather and incorporate feedback from customers, partners, and internal teams to enhance solution effectiveness.

● Cross-Functional Collaboration - Work closely with sales, marketing, product development, and customer success teams to align on solution roadmaps, go-to-market strategies, and customer success criteria. Foster a culture of open communication and knowledge sharing to drive innovation and continuous improvement across the organization.

● Training and Enablement - Develop and assist with the delivery of training materials to internal teams and partners to ensure seamless adoption and delivery of new service offerings. Provide ongoing support and technical guidance to teams involved in solution implementation and delivery.

● Compliance and Security - Ensure all solutions adhere to industry standards, regulatory requirements, and organizational policies. Identify and address potential security risks and vulnerabilities, and work proactively to maintain the highest levels of data protection and privacy.

● Stay Informed - Maintain up-to-date knowledge of industry trends, technologies, and best practices through ongoing research, professional development, and networking. Act as a thought leader within the organization, sharing insights and knowledge to drive innovation and foster a culture of continuous learning.

● Mentorship - Provide guidance and mentorship to junior team members, fostering an environment of collaboration, innovation, and professional growth. Encourage and support the development of new skills and capabilities within the team.

● Travel - Domestic and international travel as needed.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

12+ years professional services / support engineering / services development experience or equivalent experience.

● Past experience working with HashiCorp, CSPs and Data Center technology partners.

● Understanding of standard professional services processes and procedures.

● Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.

● Proficiency and/or knowledge of existing HashiCorp tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others.

● Experience with implementing software products or solutions to large and dynamic enterprise companies.

● Ability to work well in a highly dynamic / team environment that focuses on providing above industry standard customer service.

● Military Veteran/Experience or B.S. degree in an engineering or similar program from an accredited college / university preferred or equivalent experience.

Preferred technical and professional experience

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ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you.

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