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Technical Support Representative - Java

IBM

Software Engineering, IT, Customer Service

Texas City, TX, USA · California, USA

Posted on Oct 16, 2025

Introduction

We are seeking a detail-oriented and customer-focused Technical Support Representative with a solid background in Java development to join our support team. This hybrid role combines strong troubleshooting and communication skills with in-depth technical expertise to provide top-tier support for our enterprise software solutions.

You will be responsible for resolving complex technical issues, interfacing with development teams, and helping clients integrate and optimize our products using your knowledge of Java and related technologies.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Provide technical support for Java-based applications and systems
Troubleshoot and resolve issues related to performance, functionality, and integration
Work closely with QA teams to escalate and resolve bugs
Maintain detailed records of customer interactions, technical issues, and solutions.
Create and maintain internal and customer-facing technical documentation, FAQs, and knowledge base articles
Participate in customer calls and screen-sharing sessions when deeper technical insight is required
Support the continuous improvement of support workflows, tools, and escalation processes

Required education

Technical Diploma

Preferred education

Technical Diploma

Required technical and professional expertise

Technical qualification in Computer Science, Information Technology, or a related field (or equivalent experience).
Basic knowledge of Java development.
Problem-solving skills with the ability to debug code and analyze logs.
Excellent communication skills, both written and verbal, with the ability to explain complex concepts to non-technical users.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

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