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Introduction
IBM Technology Lifecycle Services (TLS) is the single-source technology lifecycle service for supporting hybrid IT environments. This includes hardware and software support for IBM products, multi-vendor technology support (non-IBM Products), and open-source software support. These services are delivered both onsite and remotely, and include “Hardware Break Fix”, Q&A, Configuration, Operations, Software Support, and Problem Determination enquiries from clients, along with project services. Increasingly, business growth is building from clients who are seeking more from their support and onsite services which requires greater sophistication, accountability, service process consolidation, deeper expertise, advocacy and reporting across a wider range of hardware, software and operating system platforms.
Your role and responsibilities
As a TLS Sales Specialist you’ll be responsible for developing and maintaining both enterprise and commercial client relationships. Using your prospecting skills to develop new business, you’ll follow sales leads and support TLS in their growth into whitespace territories. Working within a team of sellers, you’ll strive to achieve growth targets, ensuring an active sales pipeline, facilitating pricing and quotations, and participate in sales campaigns and strategies. You’ll be an advocate for the interests of clients whilst ensuring TLS and IBM’s objectives are represented and fulfilled. As a detailed orientated person, you’ll find pleasure in producing offers and sales documentation. You’ll find the pace of work to be agreeable in achieving a fantastic work/life balance.
Required education
Bachelor's Degree
Required technical and professional expertise
- Knowledge of IBM Logo Platform, and Support
- Proven experience to sell Enterprise Networking Support
- Proven experience to deal with Large/Enterprise clients
- Experience in selling Oracle and Microsoft support
- A proven track record overachieving targets and budgets & maintaining a high level of activity;
- Clear and effective business communications skills both written and verbal;
- Passion for the job, Positive Attitude, Positive Energy, entrepreneurial spirit and creativity
Preferred technical and professional experience
- Understanding in range of infrastructure technologies. Knowledge of both IBM platforms, and third-party Server & Storage, Networking and Open Source technologies is especially desirable.