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Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.
Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Responsible for the organization, administration, and supervision of the people, processes, and technologies, which when combined into a comprehensive plan, provides the business and technical functions needed to successfully achieve Client's expectations. Responsibilities include overseeing the delivery of services or service technology to a Client, establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes, removes blocks so the team can deliver the product.

Analytical Problem Solving:

• Capable of analyzing moderately complex challenges using analytical tools and data interpretation. Applies critical thinking to assess problems with relevant data independently to evaluate potential solutions after considering various possibilities.
  
• Engages in independent analysis and collaborates with others to gather insights and develop recommendations including challenging existing processes.
  
• Work is done independently and is reviewed at critical points. Incorporates and promotes new technology to improve data analysis, reporting and problem solving.
  
• Analyzes team processes to eliminate inefficiencies, leading to improved project timelines and resource allocation.

Autonomy and Impact to the Organization:

• Capable of working independently while actively contributing to team and organizational goals, with a growing ability to influence outcomes beyond department. This job is the fully qualified, experienced professional, journey-level position. Operates with moderate autonomy.
  
• Leads small teams or projects, managing routine activities. Contributes to department projects ; takes ownership of team projects, driving their execution and coordinating with others effectively.
  
• Recommends improvements at team level.
• Provides inputs and contributes to managing department costs.
• Understands and deftly handles ambiguity clients face in their business, market, industry, & technology.

Skills and Collaboration :

• Applies a large set of skills and knowledge effectively.
  
• Demonstrates understanding of all company resources and processes.
  
• Guides less experienced team members in his/her area of specialty. Able to tailor consensual verbal and written communications that resonate with different stakeholders.
  
• Conducts negotiations. Leverages network and engages independently with colleagues to achieve team goals.
  
• Shares best practices with others. Articulates and compares alternative approaches to tasks.
  
• May take on a supervisory role, guiding less experienced team members and ensuring their development. Utilizes emerging technologies to enhance team communication and project management.

Required education

Bachelor's Degree

Required technical and professional expertise

1. Native or near native Japanese skill, JLPT-1 or above.
2. Fluent communication in verbal Japanese is a must.
3. Bachelor’s Degree or above, preferably Human Resources related major.
5. Intermediate in MS Excel/Word/PowerPoint.
6. Good computer and internet navigation skills.
7. Logical, organized, detailed, with strong analytical skills.
8. Proved problem-solving abilities.
9. Proved skills in managing multiple priorities effectively.
10. Excellent communication and interpersonal skills.

• Work Experience
  1. 5+ years of Japan BPO experience.
  2. 3+ years of experience as a People Manager.
• Other Requirements
  1. Work Shift: Day shift (8am-5pm, Philippine time).
  2. Work Schedule: Follow Japan Client Calendar.
  3. Work Location: EastWood or UP Ayala Technohub.

Preferred technical and professional experience

• Japan payroll/Benefit/EDM process experience is most preferable.
• Human Resources experience is preferable.