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Introduction

A career in IBM Software means you'll be part of a team that transforms our customers' challenges into solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of expert product specialists, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. Thomas J. Watson said it best: "Good design is good business." Design is an essential profession—an imperative thread—interwoven through the various functions and segments of the business. Design is a driver of improved outcomes, contributing to business value for our clients and for IBM. Our designers work to create experiences that work together, work the same, and work for our clients. IBMers have a growth mindset and work in teams to include different perspectives to drive exceptional outcomes for our customers. We showcase ownership and independence throughout the design process and seek understanding of strategic goals to create beautiful and functional products. At IBM, you will be joining us in serving as a responsible technology innovator and an influence for good in the world. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, let’s talk.

Your role and responsibilities

Who you are:
Do you love to play with technology and work to simplify the experience for customers? Do you have a passion for transforming complex technical concepts into clear and engaging content? If yes, we are looking for talented Content Developers to help make a meaningful impact on how our customers use our Automation offerings. We expect you to have experience in designing and developing technical product content, both inside and outside of the user interface (UI), with a focus on clarity, accuracy, and the user experience.

What you’ll do:

As a Content Designer who is passionate about delightful in-product guidance and contextual help, you’ll make it easier for our clients to use and drive business benefits from IBM products. As a member of the design team, you will have the opportunity to work alongside UX and Visual designers to create excellent UI content experiences for our users. You will collaborate closely with cross-functional teams, including content developers, user experience researchers, product managers, and developers, to drive a cohesive end-to-end content experience that moves clients through their product journey. You will also advise the development team on content style and language use within the product. Rigor, attention to detail, teamwork, insatiable curiosity, and a willingness to learn will be critical as you work in this rapidly evolving space in the industry.

Responsibilities:

Content design

• Write and edit UI copy and design content experiences that are easy to use, easy to understand, and easy to navigate.

• Research and design content based on user scenarios and use cases: understanding personas, deliver content for design iterations, develop and clarify UI terms, actively contribute to design reviews, and conduct user testing/research to validate content.

• Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions. Deliver clear, inclusive, accessible, and translated content for a global audience.

• Work hand-in-hand with UX designers (at all design fidelities) to provide content feedback and refine and revise content when features or priorities change.

• Use excellent writing and editing skills with strong research skills.

• Research terminology, ensure our offerings align with industry standards, and ensure term consistency across the product portfolio.

• Understand modern design thinking and design trends (including responsiveness, accessibility, and AI).

Cross-functional collaboration and alignment

• Work closely with Design, Content Development, Product Management, Development, Marketing, Support, Sales, and Training to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best content experiences we can for our clients.

• Own parts of the end-to-end authoring process: design, develop, edit, user test, and revise.

• Work independently, with a strong sense of responsibility, desire to take initiative, and commitment to teamwork.

• Work in an agile environment with dynamic schedules and priorities; be able to provide content input across squads and context switch easily.

• Demonstrate a volunteer spirit with a ‘we succeed as a team’ attitude.

• Use excellent verbal and written communication skills.

Leadership

• Identify initiatives for UI content, including planning, scheduling, and prioritizing.

• Manage projects that involve worldwide teams.

• Solve challenging problems and think of new ways to deliver better content to our clients.

• Champion the content designer role and responsibilities; build eminence by contributing to content designer education, resources, and presentations.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• 5+ Years of experience

• Expertise in wireframing and designing with tools such as Figma and Mural.

• Understanding of the product user journey and creating content that meets user needs for specific UI tasks.

• Expertise in designing and developing a variety of in-product guidance, including embedded assistance, tours, and supplemental reference information.

• Experience working in an agile, squad-based, continuous delivery mode and understanding of the design fidelity lifecycle.

• Ability to analyze and derive insights from quantitative and qualitative user feedback.

Preferred technical and professional experience

• Experience in Git or GitHub, Jira, or other issue and task management applications. Additionally, knowing Adobe Experience Manager (AEM) would be a plus.

• Familiarity with design systems (such as Carbon) and application of consistent components, voice, and tone.

• Interest and ability to learn how to infuse AI into our content operations.