Understand, in detail, the configuration of each customer’s Apptio Cloud implementation to proactively identify opportunities for configuration improvement and expanded feature usage.

Deploy your technical skills in service of accelerated customer value attainment, including hands-on work leveraging Application Programming Interfaces (APIs) to perform mass-updates of key configuration components.

Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.

Drive the successful adoption of Apptio’s suite of Cloud products to help customers realize the business value of our partnership and offerings.

Work closely with the customer to ensure they become power-users of our solution, and perform remote training to the consumers as needed.

Coordinate with Support, Product Management, R&D, and Customer Success to ensure the appropriate level of response to customer needs.

Assist with driving Apptio best practices and sharing knowledge throughout the organization

Act as customer advocate providing feedback on Product enhancements and requirements

Guide and lead enablement activities for MSP Partners delivering Apptio solutions.

Required education

Associate's Degree/College Diploma

Required technical and professional expertise

5+ years of experience in a B2B customer-facing technical account manager, business analyst, consulting, or technical analyst role

1+ years’ experience working with similar MSP products, in a customer supporting role, including working with Cloud SaaS products and CSP Partner Billing (AWS, Azure, GCP) data.

Skilled at quickly detecting and resolving data-related issues, with the ability to demonstrate this experience with data analysis and data manipulation.

Excellent communication skills demonstrated through an ability to build relationships and communicate complicated technical concepts in easy-to-understand terms, up to C-Level.

Understanding of Cloud IT infrastructure concepts, with certifications from AWS, Azure, GCP, or OCI a plus

Preferred technical and professional experience

Degree in fields such as Business, Economics, Accounting, Data Analytics, or Computer Science preferred.

Strong to expert hands-on data analysis skills using exploratory or scripting tools.

Previous experience providing technical account management, technical advisory, and relationship oversight for strategic channel accounts from individual contributors to senior leadership levels.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

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Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

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ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

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