Join IBM’s zSecure Support Team and help protect the world’s most secure enterprise platform—IBM Z. As part of our global support organization, you’ll work with cutting-edge security tools like zSecure, IBM Z Security and Compliance Center, and Threat Detection for z/OS. You’ll play a key role in helping clients safeguard their systems, ensure compliance, and respond to emerging threats.

This is an excellent opportunity for a mid-career professional who enjoys solving complex technical problems, thrives in a collaborative environment, and wants to make a real impact in enterprise security. You’ll work with experienced colleagues, grow your expertise in IBM Z technologies, and support some of the world’s most critical systems.

The zSecure portfolio helps protect the IBM Z mainframe, the world’s most “secureable” platform. It provides cost-effective security administration, improves service by detecting threats, and reduces risk with automated audit and compliance reporting.

Our team also supports:

IBM Z Security and Compliance Center, which provides a superset of the functionality of zSecure Audit.
Threat Detection for z/OS, an AI-driven product that identifies anomalies in data access that may indicate a cyberattack.
IBM Security Key Lifecycle Manager (ISKLM) for z/OS, which manages encryption keys for secure data at rest.

Your role and responsibilities

As a Technical Support Professional, you will:

Provide in-depth remote technical support for IBM Z Security products on z/OS.
Serve as the primary IBM contact for customer issues, driving resolution and ensuring satisfaction.
Collaborate with development teams to resolve defects and improve product serviceability.
Expand your expertise across the zSecure portfolio and related technologies.
Analyze complex technical issues and drive root cause analysis to ensure long-term resolution and product improvement.

You will work closely with clients, field support, and business partners worldwide, helping resolve complex issues and contributing to continuous improvement of our products. You’ll also have the opportunity to influence product direction through your insights from customer interactions.

Required education

Bachelor's Degree

Required technical and professional expertise

8+ years of experience working on IBM z/OS mainframe, with deep understanding of system internals and operational environments.
Ability to lead technical resolution efforts in high-pressure, business-critical situations.
Experience working effectively in virtual, cross-functional teams, demonstrating strong collaboration and ownership
Excellent communication skills – capable of translating complex. technical issues into clear explanations for both technical and non-technical audiences, and of understanding and refining customer requirements.
Calm, organized, and self-directed, especially when working under pressure or with limited oversight.

Preferred technical and professional experience

5+ years of experience with RACF.
5+ years of systems programming experience.
5+ years of SMP/E experience.
Proficiency with TSO/ISPF and REXX.
Prior experience in a technical support or customer-facing role, with a strong focus on troubleshooting and issue resolution.
Familiarity with IBM zSecure, IBM Z Security and Compliance Center, or Threat Detection for z/OS is a plus.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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