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IBM - Technical Support Professional - zSoftware CICS Support

IBM

IT, Customer Service

Bengaluru, Karnataka, India

Posted on Jul 28, 2025

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Introduction

Welcome to CICS!!
CICS is the world’s class leading application server software for IBM Z – serving 1.2 million transactions per second - that's 100 billion transactions in a day. CICS products have their highest profile among large financial institutions, such as banks and insurance companies, many Fortune 500 companies and government entities are reported to run CICS.
Our team is passionate about supporting client transaction processing applications around the world. We are an international, multi-cultural and diverse team of experienced technical support professionals.
We are seeking a dedicated team member interested in working on a great team that is committed to supporting IBM CICS customers across the globe. We are looking for candidates with prior support experience and a strong technical background. The candidate should have demonstrated strong written and verbal communication skills in English. The candidate should also be capable of putting the needs of the customer first while being mindful of technical best practices.

Your role and responsibilities

As a Technical Support Professional at IBM you are the first point of contact with our clients. Your main responsibilities are to provide technical support and assistance to clients and business regarding their software issues. We provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye, and the world remains safe because of the dedication our Technical Support has to our clients. Whether you are working on projects internally or for a client, Technical Support is critical to the success of IBM and our CICS clients worldwide.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

Required technical and professional expertise:

5+ years experience working on z/OS mainframe
5+ years experience CICS system administration
Knowledge of CICS architecture and components that make up CICS applications
Experience upgrading/customizing CICS
Problem Determination skills - experience using CICS dump and trace diagnostics aids
Ability to take leading role in Critical Situation resolution
Ability to work within a virtual cross-functional team (teaming being an essential part)
Strong communication skills, ability to explain complex technical information in a form consumable by non-technical people and an ability to drill down to customers requirements
Ability to remain calm under pressure, be well organized and self-sufficient

Preferred technical and professional experience

Preferred technical and professional experience:

Prior experience using Customer Relationship Management tools such as Salesforce
Knowledge Debugging tools (e.g. IPCS, Fault Analyzer)
Experiences in USS, TCP/IP, SMP/E, RACF, VSAM
Experiences in IMS, DB2, WAS, SSL, MQ, DevOps
Skill in at least one of the following programming languages: Assembler, PL/I, COBOL and JAVA

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

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