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Order To Cash - Continous Improvement

IBM

IBM

Naga, Camarines Sur, Philippines
Posted on Jul 10, 2025
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let’s talk.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

1.) Build and Maintain capabilities portfolio for all the PH Finance Supply Chain Transformation (FSCT) accounts
a. List of automations. Robots, Blueprism, UIPath and etc implemented by the
account
b. List of Macro being used across all FSCT accounts
c. Innovation journey of FSCT accounts
2.) Build an annual program on how we will roll out Automation and CI targets for the
whole FSCT
a. Roadshows
b. Best Practice Showcase
c. Innovation Jam and etc
3.) Lead and guide our automation and CI team (2 -3 resources) on how we will be able to
support accounts in identifying projects to meet our Automation and CI targets
a. Utilization of ABC dashboards
b. TVC and ILC analysis
c. Value Stream mapping and etc
d. Data Analytics
4.) Attend weekly discussion with the PH Automations team on the status of FSCT projects
against targets
5.) Attend bi-monthly or monthly meetings with Client Delivery Center Leader regarding
status of our Automation and CI projects against target
6.) Attend monthly state of Business Review with the global team regarding status of FSCT
projects against targets
7.) Coordinate with global automation and CI team to identify used cases that can be
showcased to our PH accounts for potential replication.
8.) Work with our Process SMEs for guidance and inputs on process improvement and
automation recommendations for FSCT accounts
9.) Work with FSCT QA team and Business Controls team to identify potential areas for
improvement based on the results of their account audit
10.) Work with Transformation and Capability leader on increasing our capability in data
analytics. Build a program on how we will be able to learn and be equipped on the tools
available in data analytics store
11.) Work with our Agile Master regarding Agile programs, monitoring squadification
and metrics to be rolled out for our FSCT tower.
a.) Ensuring that all resources attend agile training
b.) All FSCT resources are part of a squad
c.) Squads are practicing agile ceremonies and implementing/using agile practices
d.) Monitoring and presentation of metrics
e.) Work with teams to improve their mood marbles and participation rate

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise

With At least 8 - 10 years of relevant experience

Technical Skills:
Order-to-Cash process knowledge: In-depth understanding of the OTC process, Order Management, Claims Management, Sales Management, Contract Management, and payment processing.
ERP system knowledge: Proficiency in one or more ERP systems
Data analysis and reporting: Ability to analyze data, identify trends, and create reports to inform business decisions.
Process optimization: Knowledge of process improvement methodologies, such as Lean or Six Sigma.

Business Skills:
Business acumen: Understanding of business operations, finance, and accounting principles.
Communication skills: Ability to communicate effectively with stakeholders, including sales, marketing, and finance teams.
Problem-solving skills: Ability to analyze problems, identify root causes, and implement solutions.
Project management: Experience with project management methodologies, such as Agile or Scrum.
Change management: Ability to lead change initiatives and manage stakeholder expectations.
Data visualization: Ability to create data visualizations to communicate insights and trends.
Process mapping: Ability to create process maps and diagrams to document and improve processes.

Soft Skills:
Leadership skills: Ability to lead and motivate teams.
Collaboration skills: Ability to work collaboratively with cross-functional teams.
Adaptability: Ability to adapt to changing business requirements and priorities.
Time management: Ability to manage multiple priorities and deadlines.
Continuous learning: Commitment to ongoing learning and professional development.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.