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Introduction

We are seeking individuals with technology consulting experience in integrating multiple technology stacks with the IBM Apptio solutions modules for our customers. You are familiar with traditional software development methodologies but also completely comfortable in contemporary Agile models. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with the IBM Apptio Onshore Delivery team to design and configure customer solutions

Us:

Apptio Targetprocess is a visual platform that helps our customers adopt and scale agile across the enterprise. Customers can use SAFe, LeSS, or implement their framework to achieve business agility and see the value flow through the entire organization. We are a high-performing cross-functional team of developers, product managers, and designers. We are passionate about delivering elegant solutions to complex business problems, and we have a proven track record of delivering successful v1 applications that delight our customers.

Your role and responsibilities

This role is working on Apptio TargetProcess product. We are developing a platform to support companies across the world in managing their work and processes. The product, sales and implementation cycle consist of several stages:

• Implementation: process mapping, solution design and implementation, proof-of-concept support.
• Training: train the trainers, hands-on workshops, preparation for the end-users rollout, Q/A sessions.
• Customer Success: customer support, health checks, new solutions implementation.

What We Want You To Do:

• Apply knowledge of business processes and agile frameworks to help customers refine their work models and ways of working.
• Employ technical expertise to design and configure Targetprocess solutions according to the desired company process.
• Use communication and coaching skills to help users become familiar with the tool, ensure a great experience working with the software, and make sure they benefit from Targetprocess from day one.
• Work closely with the pre-sales, training and support teams, as well as participate in product improvements discussions with the development teams. Implementation can take place online or on-site, depending on customer preferences and global conditions.
• Ensure that each clients solution is correctly structured, implemented, and deployed
• Initiate Implementation
  • Once the pre-sales team has successfully closed the deal or a new proof-of concept has been initiated, the Implementation Specialist is responsible for acting as the primary point of contact for the new customer or prospect and initiating the implementation process as quickly as possible.

• Discover Customer Needs and Goals.
  • While receiving a lot of information from the pre-sales team, the implementation specialist delves deeply into the requirements, needs and desires of the client, collects all the missing information, performs the final mapping of the process and structure, identifies the client's priorities and determines the implementation success criteria.

• Configure Targetprocess Solutions
  • Once the customer's primary goals identified, the Implementation Specialist will use this information to create a custom TargetProcess solution, that is, customize the tool according to the customer's needs. Building a solution involves the following activities:
    • Install solutions from templates and adapt them.
    • Create custom views, reports and dashboards
    • Configure process parameters and settings
    • Create custom automation rules and metrics
    • Import customer data
    • Set up integrations with external tools (Jira, Azure DevOps, etc.)

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Bachelor’s degree in computer science, Information Systems, Business, or related field.
• 7+ years of experience in IT consulting, Agile coaching, or software implementation.
• 2+ years of hands-on experience with Apptio Targetprocess or similar agile management platforms like Clarity, Planview, Planisware etc (or strong experience with a comparable Agile Portfolio Management tool).
• Deep understanding of Agile frameworks such as SAFe, Scrum, Kanban, and Lean Portfolio Management.
• Proven ability to design scalable solutions and implement custom workflows within Targetprocess.
• Strong analytical, problem-solving, and organizational skills.
• Ability to solve complex technical problems and Skilled in customer interaction
• Detail and results-oriented approach to meet customers’ needs and ensure a successful implementation.
• Excellent verbal and written communication skills.
• Scaled agile frameworks knowledge and experience
  • Ability to professionally advise on best practices and approaches described in scaled agile frameworks (primarily SAFe, additionally LeSS, DoD, Scrum of Scrums, etc.)
  • Experience of working as an agile coach is a huge advantage.
• Comprehensive Technical Capabilities
  • Capable of learning how to write basic filters, automation rules and calculation formulas, understand data models, and read simple javascript code in no time.
  • Experience of working as a developer or tester is a significant advantage

Preferred technical and professional experience

• Apptio Targetprocess certification (if available).
• SAFe Program Consultant (SPC) or other Agile certifications.
• Experience integrating Targetprocess with tools like Jira, Azure DevOps, ServiceNow, etc.
• Experience with data dictionaries, data analysis and relational databases.
• Skilled at working with large data sets, quickly detecting and resolving data-related issues.
• Skilled at completing technical design via iterative mockups.
• Experience with programming skills and data analytics e.g. Java/JSON , HTML, SQL, etc and with work management systems e.g. Jira/ADO.
• Executive report and dashboard design, SQL / SSRS, KPI’s, Tableau etc.