Find your next role
Discover amazing opportunities across our network of companies committed to gender equality in the workplace.
Introduction
As a Business Sales & Delivery Executive, you will support IBM’s consistent growth by bringing to the table your business development, sales, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM’s top technologies. If you’re ready to bring insights and experience in areas such as IoT, Blockchain and digital transformation, we are ready to offer you a best in class career development
Your role and responsibilities
The Solution and Delivery Lead is the cornerstone to Service Delivery Excellence. The Solution and Delivery Lead ensures client needs are satisfied by constructing partnerships between the client, delivery organization, vendors, and subcontractor organizations and managing the implementation of these partnerships to ensure positive client satisfaction. The Solution and Delivery Lead works with the PE and delivery organization as a primary point of contact for client needs, requirements, and expectations with regard to assigned IBM delivery team operations and provides account leadership to the service delivery team to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables. The Solution and Delivery Lead manages cost, schedule, and service deliverables as they relate to the delivery organization. He/she supports the PE in identifying growth opportunities and contract profitability, owns service delivery quality, and is responsible for tracking and reporting service level attainment/objectives.
The Solution and Delivery Lead may also perform the lead Service Delivery Manager role where appropriate to a client account. This includes management of the client operational relationship, client satisfaction, managing the cost model, supplier management, compliance posture, reporting and task management of the account delivery team
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Manage the day-to-day Service Delivery operations and act as an interface between Delivery and the client account Project Executive (PE).
- Achieve agreed Account satisfaction targets; participate in the Account Satisfaction process to drive improvements in service quality.
- Assist clients in the achievement of their key business imperative.
- Follow standard Service Management processes and adopt tools as appropriate.
- Contribute to GP target for the client account.
- Assist PEs in the identification of business growth opportunities.
- Manage incidents as key success factor. Ensure adequate communication with client and Delivery Partner in any major incident. Perform "Exec Alerts" as defined.
- Fulfill process requirements and avoid unauthorized change execution.
- Manage Account Compliance
- Ensure day-to-day service operations communications are delivered to the client.
- Provide leadership and direction to the Service Delivery teams involved in service delivery.
- Develop and present client reports.
- Support Account planning/strategy.
- Support Proposal development for account including qualification of new business opportunities
- Continually identify ways to reduce costs, enhance service and process quality.
- Monitor and manage service delivery performance of Subcontractor/third party.
- Provide input to and help deliver transition plans.
- Support the PE in the management of contract change and service-related issues.
- Provide appropriate account-specific information to service suppliers.
- Attend joint agreed IBM/business/Project team meetings, as appropriate