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Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let’s talk.

Your role and responsibilities

We are looking for a strategic and results-driven Talent Acquisition Global Delivery Network (GDN) Manager to lead and optimize our global recruitment delivery operations. This role is responsible for managing a distributed team of Selection Specialists and Pipeline coordinators across multiple geographies, ensuring consistent, high-quality talent acquisition services that align with business goals and global hiring strategies.

Key Responsibilities:

• Lead a team of TA Selection Specialists and/or TA Pipeline Coordinators in the Global Delivery Network (GDN) team, to successfully complete all activities in the Talent Acquisition Lifecycle for Americas.
• Collaborate with Domain TA leads and business stakeholders to understand hiring needs and deliver scalable sourcing and recruitment solutions.
• Drive operational excellence by standardizing processes, implementing best practices, and leveraging recruitment technologies.
• Manage vendor relationships and third-party recruitment partners as needed.
• Continuously assess and improve the GDN model to enhance candidate experience, recruiter productivity, and time-to-fill metrics.
• Drive adoption of new Talent Acquisition offerings, tools, and methodologies.
• Partner with the Delivery Leaders, Hub, and Domain Selection Specialist on designing and driving effective recruitment strategies, including diversity recruitment, outreach initiatives and community engagement.
• Partner with the Domain TA Team to accelerate proactive demand requirements planning and management function, ensuring the strategies are consistent with overall Talent Acquisition strategies.
• Engage with hiring managers, to understand hiring needs and deliver customized solutions.
• Liaise with Talent Marketing for all employment branding initiatives, ensuring marketing efforts are consistent and in line with hiring demand.
• Monitor and report on key performance indicators (KPIs), service level agreements (SLAs), and hiring metrics to ensure delivery effectiveness.
• Utilize metrics to make informed decisions and provide with regular reports on KPIs to Hiring Managers and Talent Acquisition team members to drive efficiencies and effective outcomes.
• Ensure compliance with global hiring policies, data privacy regulations, and diversity and inclusion goals.
• Support Talent Acquisition projects and initiatives as required.
• Provide coaching, mentorship, and career development opportunities to the GDN team.

Required education

Bachelor's Degree

Preferred education

None

Required technical and professional expertise

· 5+ years of experience in talent acquisition, with at least 2 years in a leadership role managing global or regional delivery teams.

· Strong understanding of global recruitment practices, tools, and compliance requirements.

· Proven ability to manage cross-functional teams in a matrixed, multicultural environment.

· Excellent communication, stakeholder management, and analytical skills.

· Experience with Applicant Tracking Systems (ATS) and recruitment analytics platforms.

· Exceptional business acumen, judgment, and decision-making skills.

· Strong negotiation and persuasion skills.

· Present information in a clear, compelling way.

· High attention to detail and strong time management and project management skills.

· People management experience

· Fluency in English

Preferred technical and professional experience

· Experience in shared services or global delivery center environments.

· Familiarity with SuccessFactors, or similar enterprise HR systems.

· Project management certification or experience in process improvement (e.g., Lean, Six Sigma) is a plus.

· Agile methodologies (Running sprints, Agile rituals, etc.).

· Knowledge of labor laws, regulations, and HR best practices.

· Demonstrated commitment to excellence, personal development and continuous improvement Education, Experience and Certifications.

· Fluency in French and/or Portuguese.