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Introduction
Do you consider yourself an agent for change? Are you passionate about serving clients? If so, you may be the ideal candidate to join the IBM Innovation Studio Sao Paulo team as an Engagement Leader. Through our in-person Client and Business Partner Engagements, this team delivers the three things this audience has told us they want most from IBM: (1) to be inspired by what is possible; (2) to solve problems leveraging deep expertise; and (3) to generate concrete outcomes that transform their business. Helping our clients and business partners achieve these goals is what Innovation Studio is all about, and we’re looking for enterprising team members with a keen mind and adventurous spirit to join us on this mission.
The Engagement Leader is an onsite Studio-based role responsible for the end-to-end lifecycle of Client and Business Partner Engagements that generate business for IBM. Innovation Studio is an integral part of the MCC Demand Funnel, and we’re looking for the best people with diverse skills and experiences to complement the studio team and serve as front line ambassadors for IBM.
Your role and responsibilities
- Own and manage Client and Business Partner engagements end-to-end, including, but not limited to: (1) building engagement team; (2) designing overall agenda and experiences; (3) engaging with SMEs on topic selection and content; (4) demonstrating solution storytelling showcases and interactive experiences; (5) framing and facilitating workshops to generate new ideas; (6) owning follow-up actions post-engagement
- Coordinate with Experience Lead and Studio Concierge to ensure seamless delivery of the overall client and business partner experience
- Collaborate with Solution Architect to ensure coverage of technical aspects of Client and Business Partner Engagements
- Collaborate with sellers to develop opportunities as documented in IBM Sales Cloud
- Schedule and lead initial intake calls, SME prep sessions, retrospectives, and follow up discussions and track results in the BriefingSource system
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Bachelor’s Degree or equivalent
- Experience with IBM products and solutions focused on Hybrid Cloud, Multicloud, AI, and infrastructure
- Experience in technology topics through engaging storytelling presentations to attendees across both business and IT audiences
- Experience in framing and facilitating co-creation workshops utilizing Enterprise Design Thinking
- Is collaborative, flexible, handles multiple priorities and works well in teams in a fast-paced environment
- Demonstrates a high degree of situational and emotional awareness (sensitivity to diversity, cultural differences, etc) and practices active listening
Preferred technical and professional experience
- Master’s Degree or equivalent
- Experience with IBM products and solutions focused on Hybrid Cloud, Multicloud, AI, and infrastructure
- Experience in technology topics through engaging storytelling presentations to attendees across both business and IT audiences
- Experience in framing and facilitating co-creation workshops utilizing Enterprise Design Thinking
- Experience leading working groups across a matrixed organization