Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

Your role and responsibilities

Deliver advanced level technical support to IBM customers globally.
Troubleshoot, diagnose, and timely resolve complex product issues reported by customers.
Conduct root cause analysis and implement long-term solution to address recurring technical issues.
Collaborate cross-functionally with engineering, development, and support teams to resolve complex technical issues.
Contribute to timely delivery of fix packs and interim fixes for critical issues, including customer reported security vulnerabilities.
Mentor and provide in-depth training to Level 2 support engineers, fostering skill development and knowledge sharing.
Create, review, and maintain comprehensive technical documentation, including troubleshooting guides and knowledge base articles.

Required education

Bachelor's Degree

Required technical and professional expertise

4 to 7 years of hands-on experience in full stack development with a focus on Java-based applications and application Modernization
Proven experience in L3 support role such as conducting root cause analysis, handling escalated client issues and participate in cross-team collaboration in resolving complex technical issues.

Skills :

Core Technologies: Java (with experience in Java 8 and migration to higher versions), JavaScript, ReactJS, JSP, Dojo, CSS, REST API, HTMLBackend & Database: DB2, ObjectServerScripting & Automation: Python, ShellApplication Servers: WebSphere traditional, WebSphere Liberty. Cloud: Docker/Podman, Kubernetes/OpenShift, CI/CD pipelines and containerized environmentsVersion Control & Defect tracking tools: Github, Jira

Preferred technical and professional experience

Experience in migrating applications from Java 8 to newer versions (e.g., Java 17).
Experience in Netcool Operations Insights (NOI) suite, preferably in JazzSM/DASH.
Proven experience in using build tools for application compilation, packaging, and deployment

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Apply now

See more open positions at IBM

Privacy policy Cookie policy