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IBM
As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.
If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to…
•Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration and product support with a sense of urgency .
•Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.
•Technical Solution Workshops: Conducting and participating in technical solution workshops.
•Building Effective Relationships: Developing successful relationships at all levels —from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions.
•Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.
•Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.
As an organization, IBM Apptio has a very strong culture; it is open, transparent, and very customer
focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that
embrace these qualities every day:
• Growth Mindset
• Dealing with ambiguity and change
• Take ownership and has accountability
• Customer-focused
• Foster an inclusive environment
This role is working on Apptio TargetProcess product. We are developing a platform to support companies across the world in managing their work and processes. The product, sales and implementation cycle consist of several stages:
• Implementation: process mapping, solution design and implementation, proof-of-concept support.
• Training: train the trainers, hands-on workshops, preparation for the end-users rollout, Q/A sessions.
• Customer Success: customer support, health checks, new solutions implementation.
What We Want You To Do
• Apply knowledge of business processes and agile frameworks to help customers refine their work models and ways of working.
• Employ technical expertise to design and configure Targetprocess solutions according to the desired company process.
• Use communication and coaching skills to help users become familiar with the tool, ensure a great experience working with the software, and make sure they benefit from Targetprocess from day one.
• Work closely with the pre-sales, training and support teams, as well as participate in product improvements discussions with the development teams. Implementation can take place online or on-site, depending on customer preferences and global conditions.
• Ensure that each clients solution is correctly structured, implemented, and deployed
• Initiate Implementation
o Once the pre-sales team has successfully closed the deal or a new proof-of concept has been initiated, the Implementation Specialist is responsible for acting as the primary point of contact for the new customer or prospect and initiating the implementation process as quickly as possible.
• Discover Customer Needs and Goals.
o While receiving a lot of information from the pre-sales team, the implementation specialist delves deeply into the requirements, needs and desires of the client, collects all the missing information, performs the final mapping of the process and structure, identifies the client's priorities and determines the implementation success criteria.
• Configure Targetprocess Solutions
o Once the customer's primary goals identified, the Implementation Specialist will use this information to create a custom TargetProcess solution, that is, customize the tool according to the customer's needs. Building a solution involves the following activities:
§ Install solutions from templates and adapt them.
§ Create custom views, reports and dashboards
§ Configure process parameters and settings
§ Create custom automation rules and metrics
§ Import customer data
§ Set up integrations with external tools (Jira, Azure DevOps, etc.)
• Experience with data dictionaries, data analysis and relational databases.
• Skilled at working with large data sets, quickly detecting and resolving data-related issues.
• Skilled at completing technical design via iterative mockups.
• Experience with programming skills and data analytics e.g. Java/JSON , HTML, SQL, etc.
• Experience with work management systems e.g. Jira/ADO.
• Executive report and dashboard design, SQL / SSRS, KPI’s, Tableau etc.
• Training / certification in SAFe or equivalent
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
For additional information about location requirements, please discuss with the recruiter following submission of your application.