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Technical Support Professional - Storage Protect Family

IBM

IT, Customer Service

São Paulo, SP, Brazil

Posted on May 10, 2025

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Introduction

IBM Storage is seeking a new team member interested in being part of our worldwide Storage Protect team committed to supporting worldwide customers mainly in North America.

Your role and responsibilities

As a Technical Support Engineer Professional, you will interact remotely with clients and will be responsible for handling their cases in an effective and accurate manner, using our database of knowledge, techniques and procedures while documenting case details and action plans to deploying workarounds or fixes. So, problem troubleshooting, analysis, root cause determination, and resolution are key skills needed to in this position, as well as the ability to communicate in writing and verbally in English is a must.

You will also work closely with the development department to perform complex analysis and debugging and collaborate to improve the quality, functionality, and ease of use of the Storage Protect product.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

· Solid experience working in the area of customer support.

· At least basic Storage, OS, Server products and Networking knowledge.

· Exceptional problem-solving skills coupled with attention to detail.

· Ability to remain calm under pressure.

· Must have strong rapport building skills with customers.

· Fluency in English - both verbal and written

Preferred technical and professional experience

Prior experience working as a technical support engineer.
Advanced knowledge, experience and/or certified with Storage Protect family, Servers such as AIX / Linux / Windows and Cloud.
Fluency in Spanish.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

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