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IBM Sales Accelerator Program: Customer Success Management (f/m/x)

IBM

Customer Service, Sales & Business Development

Texas City, TX, USA · California, USA

Posted on May 9, 2025

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Introduction

Are you looking to kick-start your career in technology with a structured development path and fast-track growth opportunities? Our IBM Tech Sales Accelerator Program is designed for ambitious graduates, offering hands-on training (Data, Business Automation, Security, AI, Assistants), mentorship, and real-world experience within Customer Success. Over 12-24 months, you will work in Customer Success before transitioning into your next career step as Data Technical Sales Engineer.

Your role and responsibilities

As a Data Technical Sales Engineer you'll work closely with clients and partners to develop relationships, understand their needs, earn their trust and show them how IBM's industry leading solutions will solve their problems whilst delivering value to their business. Your primary responsibilities will include:

Client Management and Strategy: Manage a dedicated client set and define, confirm and communicate the value of IBM’s Data technology at both the technical and business level.
Solution Definition and Proof of Concept Delivery: Learn and employ Data solution-selling techniques to identify and engage decision makers and influencers, qualify business opportunities, and respond to clients' needs. Provide proof of concepts and simplifying technical concepts of Data to ensure client comprehension.
Credibility Building and Trust: Establish credibility and trust with clients, which is essential for closing complex technology deals.
Sales Process Management: Manage the entire sales process and ensure delivery against KPIs, with a strong emphasis on new business sales, while expanding existing accounts.

As part of your IBM Tech Sales Accelerator Program, you will start in Customer Success as Customer Success Manager Architect. You're helping clients fully realize the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. Your primary responsibilities will include:

Understanding Client's Challenges and Building Trust: Understand clients' primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings.
Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models.
Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions.
Creating Post-Deployment Customer Success Plans: Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of IBM's products.

Required education

Bachelor's Degree

Required technical and professional expertise

Technical Education: Completed technical degree such as Computer Science, Engineering, Information Systems, or a related field.
Communication and Language Skills: Possess excellent communication and presentation skills that are engaging, compelling and influential.
English & Local Language proficiency requested.
Analytical Skills with a focus on using data for decision-making and achieving positive business outcomes.
Team player with a collaborative spirit, able to work across multiple functions and levels within IBM and partners.

Preferred technical and professional experience

First experience with Sales and/or IT
IBM is seeking a dynamic, enthusiastic, and results-oriented individual with a profound passion for Artificial Intelligence (AI) and Data. This role requires a blend of hunting for new business opportunities and nurturing existing client relationships, specializing in IBM’s solutions portfolio

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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