Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Thomas J. Watson said it best: “Good design is good business.” Design is an essential profession—an imperative thread—interwoven through the various functions and segments of the business. Design is a driver of improved outcomes, contributing to business value for our clients and for IBM. Our designers work to create experiences that work together, work the same, and work for our clients. IBMers have a growth mindset and work in teams to include different perspectives to drive exceptional outcomes for our customers. We showcase ownership and autonomy throughout the design process and seek understanding of strategic objectives to create beautiful and functional products. At IBM you will be joining us in serving as a responsible technology innovator and a force for good in the world.

Your role and responsibilities

Imagine being part of a team that is passionate about turning UX Research into insights that drive product outcomes. As a User Experience Researcher in IBM Software, you will play a vital role in informing product decisions through user-centered research, driving business outcomes and elevating a product's overall value and user experience. We are seeking a Senior User Researcher to join our team of experienced UX researchers at Automation in IBM Software.

If you are a Senior UX researcher who strives to be the voice of the customer while delivering quality insights to cross-functional teams that drive product outcomes, we would love to hear from you.

Responsibilities:

Research Planning and Execution: In this role you will develop comprehensive research plans, execute user research studies utilizing a range of qualitative and quantitative methodologies (e.g., exploratory interviews, competitive analysis, concept testing, value proposition testing, feature prioritization research, usability testing), and will need to adapt research approaches to accommodate emerging project requirements and fast-paced timelines.

Data Analysis and Insight Development: A critical aspect of this job is the ability to collect, analyze, and interpret a range of data types to identify key findings, patterns, and insights. that are revealing, inspiring and actionable, so that they can deliver business value to the product team. You should be able to discover insights that are revealing, inspiring and actionable and craft them to be easy to understand, use and share. You should also communicate these insights effectively through compelling presentations and written reports that clearly deliver value to the business.

User Advocacy and Empathy: As a UX Researcher, you will need to serve as a passionate advocate for the user in team meetings, conversations and presentations, ensuring that user feedback, needs, and pain points are consistently prioritized and considered in product development decisions, and that the user's voice is amplified throughout the organization.

Strategic Leadership and Vision: This role requires the development of strategic research initiatives, contribution to research roadmaps, and thought leadership to drive the evolution of the organization's user experience design strategy.

Cross-functional Collaboration, Alignment and Effective Communication: In this role you will need to foster and maintain collaborative relationships with diverse stakeholders, including designers, product managers, engineers, and executives, to ensure that user research insights are effectively integrated into product development decisions and that cross-functional teams are aligned on user-centric design strategies.

Staying Current with Industry Trends and Best Practices: As a UX Researcher, you will be expected to remain up to date with the latest developments in UX research methodologies, industry trends, and best practices, applying this knowledge to continually enhance research processes, deliverables, and the overall quality of user research insights.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

Experience: A minimum of 5+ years of experience in UX research or a related field, with a proven track record of conducting user research, analyzing data, developing insights, and communicating findings and recommendations to stakeholders.

Research Skills:

Expertise in both qualitative and quantitative research methods, proficiency in data collection and analysis, and the ability to triangulate data from a combination of data sources to derive inspiring, revealing and actionable insights, identifying opportunities for product development.
Strong problem-solving and critical-thinking abilities, with a keen eye for detail.
Strong leadership skills, with experience leading/mentoring other UX researchers (only for senior levels).

Communication Skills:

Excellent communication and presentation skills, with the ability to influence and collaborate effectively with stakeholders at all levels, including product stakeholders, designers, and engineers.
Ability to communicate complex research findings and recommendations to diverse stakeholders, using clear and concise language, and to tailor communication to meet the needs of different audiences.

Collaboration and Leadership:

Strong leadership and collaboration skills, with the ability to work across cross-functional teams, including product stakeholders, designers, and engineers.
Experience managing all stages of research design and implementation, including project planning, timelines, and resource allocation.

Technical Skills:

Proficiency in research tools, including Qualtrics (surveys), Respondent (recruiting), full-service recruiting services, and quantitative recruiting services.

Preferred technical and professional experience

Advanced Degree: A Master's or Ph.D. in Anthropology, Sociology, Psychology, Information Science, Consumer Behavior, Human-Computer Interaction, Behavioral Science, or Social Sciences.

Strong Analytical and Problem-Solving Abilities: Candidates with strong analytical and problem-solving skills, characterized by a meticulous attention to detail and a commitment to quality, are highly preferred.

Agile Methodology Experience: Experience working in highly agile/scrum environments, with the ability to adapt to rapid change and prioritize tasks effectively, is desirable.

Domain Expertise: Domain knowledge in the business-to-business software space, especially in AI, Automation or Application development is desirable.

Ownership and Adaptability: The ability to work independently, manage multiple projects simultaneously, practice accountability and thrive in fast-paced, dynamic environments is highly preferred.

UX understanding: Solid understanding of UX principles, design thinking, and human-centered design processes is helpful.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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