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Introduction

We are seeking an experienced Facility Professional to oversee the management of facility contracts, ensuring that all services are delivered according to contract terms, performance standards, and operational requirements

This position will focus on day-to-day facilities management of IBM buildings in Brazil, while also providing support to other locations across the Latin America region

This role will act as the main point of contact for service providers, ensuring compliance with internal standards and regulations, cost control, prepare operational reports and promote continuous improvement and operational excellence, reporting directly to the latin america FM manager.

Fluency in English is essential and proeficiency in Spanish is highly desirable

Your role and responsibilities

• Provide oversight of the FM Suppliers and their service delivery team to ensure ongoing delivery consistency with the terms of their contract scope of work and service level agreement.
• Administer the contract scope, SLAs and KPIs with the service provider across the portfolio.
• Manage within the allocated budget.
• Provide recommendation to optimize real estate footprints, affordable space solutions for employees, clients and partners
• Work with his manager to prioritize spend itemization and priorities.
• Facilitate the development, prioritization and execution of a multi-year expense and capital investment plan for the portfolio
• Maintain regulatory and legislative compliance and ensure that the facility management teams deliver services within all company and real estate policies, processes, and contract terms.
• Ensure continuous operations of all critical infrastructure and scenario contingency planning, preparation and development of emergency response and disaster recovery plans.
• Coordinate with Finance, Procurement and Contracts COE for the issuance of purchase orders, invoice approval and change orders for all planned and unplanned and out of scope investment requirements.
• Manage vendors in the successful and efficient delivery of amenity programs and food services
• Accountable for reviewing and implementing all feasible recommendations from the loss prevention insurance partners.

Required education

Technical Diploma

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Facility Management experience and demonstrated skills with Real Estate background experience
• Fluence in English and Spanish
• Financial Analysis and Controls
• Strategic analysis and planning with respect to major building upgrades and alternatives, relocations and rearrangements.
• Environmental, Health and Safety regulation awareness.
• Technical leadership and oversight ability to lead and manage engineering consultants, construction project managers, trades and specialized service providers
• Strong ability to influence others, to structure an idea or proposal in such a way as to engage their agreement and commitment through the discipline of fact-based analysis and presentation.
• Demonstrated teamwork skills and capabilities. Enthusiastic and proactive approach and ability to develop strong client relationship
• Strong negotiation, problem-solving skills, Communications
• Experience managing outsourced service contracts in a corporate environment.

Preferred technical and professional experience

• Degree in Engineering, Architect or related Business admin field, preferably with relevant experience in facilities management or equivalent combination
• Certification in Lean Six Sigma with proven experience applying Lean methodologies to improve facility processes, optimize service delivery, and reduce operational waste.
• Project Management skills and agile methodologies
• In depth skills to diagnose issues and client needs, recommend and lead solution deployment.
• Ability to recognize process shortfalls and make necessary changes to improve efficiencies by engaging stakeholders.
• Ability to clearly document technical guidance, best practices, playbook, process narratives, flow charts, key control points, etc.
• Proeficient in MS Office essential tools. AutoCad (or equivalent) and CMMS systems desirable.