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Introduction

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your role and responsibilities

As a Delivery Manager, you will work with Delivery Consultants worldwide helping them scale the implementation and delivery of services for your technical domain. You'll be accountable for the building, launching and enabling the service delivery team with the expertise needed to accelerate the adoption and deployment of IBM technology to address the customer's challenges. As a change agent, you'll work in collaboration to growth the business thru automation and standardization processes based on proven best practices. In collaboration with a cross function team, you'll lead the strategy to build the practice with emerging techniques and solutions globally.

We're passionate about success. If this role is right for you, then your achievements mean your career is flourishing, your teams are succeeding, and our clients are thriving. To help ensure this win-win outcome, a 'day-in-the life' of this role may include, but not be limited to…

• Optimizing Processes and Resolving Issues: Working with the Delivery Consultants, Developers and Product Teams to optimize processes and resolve services delivery issues
• Solution Documentation and sizing: Partnering with both pre and post sales delivery teams to document and size solutions for customers.
• Data-Driven Solutions for Opportunities: Championing new solutions based on data and delivery outcomes for untapped opportunities.
• Building Successful Relationships: Developing successful relationships with all levels internal and external to IBM- from engineers to CxOs- with experience of navigating challenging debate to reach health resolution.
• Self-Motivated Problem Solver: Demonstrating a natural bias toward self-motivation and initiative in addition to navigating data and people to find answers and presenting solutions.

Leaders are expected to spend time with their teams and clients and therefore are generally expected to be in the workplace a minimum of three days a week, subject to business needs.

Required education

Associate's Degree/College Diploma

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Experienced Technical Leader: Seasoned technical leadership and credibility, with proven experience of services delivery teams to drive adoption of complex, enterprise-grade technology solutions.
• Effective Cross-Functional Collaboration: Demonstrable mastery for collaboration and driving resolution with a cross functional teams.
• Technology Skills: Skills and knowledge in at least one of the following technology areas: Envizi, Environmental Intelligent Suite--EIS, Maximo, TRIRIGA, Supply Chain Insights-CIS, Order Management Systems – OMS, Business to Business- B2B and Environment Lifecycle Management- ELM or equivalent enterprise solutions.

• Client Stakeholder Credibility Building: Experience in building creditability and service orientation with client stakeholders for asset management, workplace management and supply chain solutions.

Preferred technical and professional experience

• Technology Expertise: Deep expertise in at least one of the following technology areas: Envizi, Environmental Intelligent Suite--EIS, Maximo, TRIRIGA, Supply Chain Insights-CIS, Order Management Systems – OMS, Business to Business- B2B and Environment Lifecycle Management- ELM or equivalent enterprise solutions.