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Senior Database Support Engineer

IBM

IT, Customer Service

Dublin, Ireland

Posted on Apr 30, 2025

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Introduction

The IBM Cloud team supports clients who deliver mission critical processes and leverage the latest innovations in the Cloud catalogue. The team supports a combination of Public, Hybrid, and Multicloud clients who are utilizing the flexibility of IBM Cloud to build and run their business anywhere. IBM Cloud allows deployment on multiple clouds (IBM, AWS, Azure or Google) and systems (IBM Z®, IBM Power® or x86).

At IBM, work is more than a job. It is an experience to build, design, and code with innovation and progression in mind. IBM focuses on collaboration to attempt things you have never thought possible.

Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems?

Your role and responsibilities

We’re seeking a Support Engineer with deep experience in PostgreSQL and MongoDB and cloud-native technologies who will work closely with software engineers, SRE, DevOps, and development teams to ensure the stability, performance of our systems.

Key responsibilities:

Analyze complex issues in a disciplined manner and clearly communicate solutions and workarounds to customers.
Serve as the primary technical interface, coordinating customers and/or IBM representatives.
Provide recommendations for improvements to existing technical support tools, procedures, and processes.
Monitor system health using observability tools (e.g., Prometheus, Grafana, ELK, etc.).
Manage infrastructure as code using tools like Terraform.
Collaborate with SRE and Engineering teams e.g. for knowledge transfer of new services/technologies.

*This position is Monday to Friday with flexibility to work an occasional Saturday or Sunday for holiday coverage*

Required education

Bachelor's Degree

Required technical and professional expertise

3+ years of experience working directly with customers.
5+ years of experience with Mongo and PostgreSQL experience (e.g. Database Administrator).
Database administration skills ( e.g. Backup and recovery strategies, Performance tuning and optimization such as Query optimization and indexing).
Programming/Scripting experience e.g. Terraform/Ansible.
Strong knowledge of Linux systems and networking fundamentals.
Excellent problem-solving, debugging, and troubleshooting skills.
Effective communication and collaboration.

Preferred technical and professional experience

Database Certifications e.g. IBM DB2, Oracle.
Solid experience creating technical documentation.
Excellent problem-solving skills and ability to manage incidents.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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