This position provides the opportunity to work in a high growth area in the IBM Software – IT Automation area. The successful candidate will work with our IBM Tivoli Network Manager (ITNM) product, contributing to product development, enhancement and maintenance including triaging and debugging of customer complaints and providing solutions in collaboration with support team.

Your role and responsibilities

Roles and responsibilties:

The role provides opportunity to develop ITNM features especially in GUI and Integration modules using various front end and backend technologies including Java, Java script, JSP, ASP.net etc. Also there is scope for technical support assistance directly (remote sessions / phone/ live chat / cognitive support platform) to clients, using problem determination and analytical skills. You will be involved in the following:

• Own customer request for enhancements (RFEs), Modernization & Serviceability

improvements and deliver results in timely manner

• Analyze and understand requirements, Plan implementation schedule, Develop, Unit test,

Document and deliver changes to customers.

• Work on defect fixing and provide resolution to customer reported bugs (known issues) and

internally found bugs.

• Provide dev triage to customer reported issues (PMRs) that support team can’t resolve and

find solutions.

• Look for avenues to recommend, or implement, new solutions or improvements to existing

technical support tools, procedures, or processes.

• Collaborate with other development and support teams to find appropriate solutions.

• Communicate with the team and management regularly and keep them updated of the status

and progress.

• Participate in department objectives such as building the knowledge base, improving

serviceability, mentoring team members, and contributing to high customer satisfaction.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

7 to 11 years of overall experience in software development with a proven track record of delivering enterprise-grade applications.
Deep understanding of object-oriented programming, design patterns, multithreading etc using core and advanced Java. Java full stack capability will be given priority.
Good development exposure to implementing REST/SOAP APIs using Java.
Extensive UI Development experience including dynamic web pages using JSP and Servlets, with strong knowledge of the MVC architecture, exposure to JavaScript, Java Portlets, Struts Framework, Dojo toolkit.
Basic understanding on telecom domains EMS/NMS, Network devices(switches/routers..etc) and their internal components and their communication protocols.
End-to-end involvement in software development life cycle (SDLC), including requirements gathering, design, development, testing, deployment, and support.

Preferred technical and professional experience

Experience with Spring Framework and Spring Boot for building modern, scalable, and loosely coupled applications.
Familiarity with Linux, DB2/Oracle, GitHub, JIRA, Maven, Jenkins etc
Knowledge of cloud-based development (AWS, Azure, or GCP).
Experience in debugging complex issues across layers and proposing long-term, scalable solutions.
Experience working in Agile/Scrum-based development environments.
Ability to collaborate with cross-functional teams including UI/UX, DevOps, QA, and business stakeholders.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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