IBM Consulting’s Asset Engineering Services is looking for a skilled Technical Writer to join this dynamic, global team to deliver outstanding results for both internal and external clients and IBM Business Partners. You will be working with highly collaborative teams in a dynamic and agile environment.

Our organization’s mission is to create assets (software products) for IBM Consulting and to provide end-to-end software engineering services to our clients that leverage these assets. There a several IBM Consulting assets in play for this role.

We are looking for a talented technical writer and content designer to help make a meaningful impact on how our clients use our products. You’ll do this by designing and developing technical product content providing detailed documentation of our products with a focus on clarity, accuracy, and the user experience.

Your role and responsibilities

Design, develop, and publish IBM technical content (e.g. embedded in the UI, product tours, messages, product documentation, illustrations, and videos) that is easy to use, understand, and find.
Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions.
Deliver clear, inclusive, accessible, and translated content for a global audience.
Research and design content based on user scenarios and use cases by understanding personas, reviewing UI terms and flows, actively contributing to design reviews and conducting user testing/research to validate content.
Collaborate directly with your Design team, Product Management, Development, Marketing, Support, Sales, and Enablement teams to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients.
Own parts of the end-to-end authoring process: design, development, editing, production, translation, life cycle management.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

Experience in writing, curating, and editing content for accuracy, clarity, and usability and researching and studying a subject and its context to develop content.
Ability to evaluate and design content flow to construct a logical, compelling narrative throughout the user/client journey.
Can define and apply consistent voice and tone throughout a content journey.
Knowledge of markup languages (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen or Adobe Experience Manager).
Excellent communication skills (written and verbal)

Preferred technical and professional experience

Experience working in an agile, squad-based, continuous delivery development model
Experience documenting detailed technical content such as APIs and SDKs
Able to work independently, with a strong sense of responsibility and commitment to a dynamic, team based environment
Artificial Intelligence and Natural Language Processing (NLP) — interest and ability to learn how to infuse AI into our content operations.
Technical or engineering degree or degree in Writing, English, Journalism, Communication, Information Design, or related field

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

This job is no longer accepting applications

See open jobs at IBM.See open jobs similar to "Technical Writer" WCT-FCT.

See more open positions at IBM

Privacy policy Cookie policy