Find your next role

Discover amazing opportunities across our network of companies committed to gender equality in the workplace.

Search

My job alerts

IBM Tech Sales Accelerator Program: Customer Success Management

IBM

Customer Service, Sales & Business Development

Texas City, TX, USA · California, USA

Posted on Apr 17, 2025

Apply now

Introduction

Are you looking to kick-start your career in technology with a structured development path and fast-track growth opportunities? Our IBM Tech Sales Accelerator Program is designed for ambitious graduates, offering hands-on training, mentorship, and real-world experience within IBM Customer Success Management (CSM). Over 12-24 months, you will work in CSM, gaining critical skills before transitioning into your next career step as Automation Technical Sales Engineer.

Your role and responsibilities

A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems. Your primary responsibilities will include:- Understanding Client's Challenges and Building Trust: Understand clients' primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings.- Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models.- Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions.- Creating Post-Deployment Customer Success Plans: Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of IBM's products.

Required education

Bachelor's Degree

Required technical and professional expertise

• Technical Education: Completed technical degree (Bachelor of Science or Master of Science) such as Computer Science, Engineering, Information Systems, or a related field.• Automation Market Knowledge: Knowledge in the fields of IT-Automation (e.g. AIOps, Cloud Cost Management, Observability, Cloud and IT-operations technologies) and Application Modernization & Integration (DevOps, Kafka-based technologies, API-driven architectures, Containerization) to quickly become a trusted client advisor. Training on IBM's Automation offerings will be provided.• Interpersonal and Communication Skills: Utilizing strong interpersonal and communication skills to influence diverse stakeholders within enterprises.• Fluent in German or French (at least C1 level) and English.

Preferred technical and professional experience

• Business Goal Translation: Translating business objectives into technical solutions and offering guidance on technology strategies.• Software Sales Experience: 1 – 2 years of experience in software sales with a proven track record of contributing to the resolution of client's issues ideally as architect.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Apply now

See more open positions at IBM

Privacy policy Cookie policy