This role ensures that the client’s needs are delivered in line with agreed SLAs and KPIs to uphold high levels of client engagement and satisfaction.

Overall owner for ensuring the engagement, development and delivery performance of teams and driving service excellence.

Experienced at forecasting, cost management, Recruitment Process Outsourcing (RPO), talent acquisition (TAO), talent models, business process improvement, work allocation and optimization. Focused on driving con0nuous improvement across all processes.

Will be experienced in engaging and influencing senior stakeholders to deliver contractual commitments using data and is comfortable presenting to large groups.

Requires skills in Talent Acquisition/HRO outsourcing, driving successful outcomes and operational improvements, commercial management, experience of SLA's and KPI's and working in a matrix environment.

Your role and responsibilities

The Talent Acquisition Manager (TAM) is responsible for managing the delivery of the TAO service to their assigned area of the account (e.g. geographic/hiring segment), ensuring SLAs, KPIs and client satisfaction objectives are met.

The TAM manages client stakeholder relationships within their area and communicates the progress and value of the TAO service to them.

The TAM has people management responsibility for Talent Acquisition Partners and other on-site Recruitment Specialists within their assigned area and is accountable for their engagement and delivery performance.

• Accountable for the service delivery to the assigned area of the account, delivering to client SLAs, monthly and quarterly business metrics

• Partners with the Delivery Project Executive to ensure effective client stakeholder management

• Consults with the Delivery Project Executive and client to identify service/system/process/experience enhancements necessary to better align the solution with their desired business outcomes

• Accurately forecast revenue and cost and work to agreed budgets

• Work in partnership with the Recruitment Managers to ensure the on and off-site delivery team members successfully provide required services and consistency in execution to the client

• Accountable for management and/or co-management of the delivery team (including on?site, off-site and Delivery Center resources) ensuring that performance, professional development and engagement is being proactively managed.

• Responsible for the day-to-day management and direction of the Talent Acquisition Partners and on-site Recruitment Specialists.

• Review and approval of the direct reports KPIs for performance and variable compensation (performance- related bonuses) • Develop and disseminate strategic insights from program status reports to client and internal stakeholders on the required frequency.

• Execute against risk, quality and continuous improvement plans

• Obtain high client satisfaction levels with the service to promote positive NPS scores, references and case studies from the account

• Meet weekly/monthly/quarterly production goals and revenue targets

• Participate in client update meetings and represents the service to stakeholders as required.

Required education

Bachelor's Degree

Required technical and professional expertise

• At least 6 years’ experience in Staffing, Recruiting, or Human Resources for agency, in-house, and/or RPO in Japan

• Japanese language native speaker and/or JLPT N1 certified

• At least 2 years’ experience in IT industry

• At least 4 years or proven experience of managing recruitment teams delivering against SLAs, forecasts and budgets

• At least 4 years or significant experience managing client relationships

• Experience in multiple job boards, e.g. Bizreach, Doda, and LinkedIn

• Good working proficiency in computer skills and MS Office (particularly Excel and PowerPoint).

• Ability to travel as required (typically between 30-50% of time) • High School Diploma/GED

• Fluency in English Preferred

• At least 6 years or significant experience managing remote teams within a matrixed management environment.

• Bachelor’s Degree

Preferred technical and professional experience

Extensive recruitment and team management experience

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Apply now

See more open positions at IBM

Privacy policy Cookie policy