Manage Service Order Lifecycle: Oversee the end-to-end management of telecom network service orders, ensuring accurate execution from quote initiation to test and turn-up.
Cross-Functional Collaboration: Work closely with telecom providers, technicians, and internal teams to ensure seamless installations, service modifications, and troubleshooting.
Data Analysis & Reporting: Leverage advanced Excel skills and other analytical tools to generate reports, monitor performance, and drive data-driven decision-making.
Process Improvement & Optimization: Identify inefficiencies, recommend improvements, and implement best practices to enhance service order management workflows.
Stakeholder Communication: Act as a key liaison between departments, ensuring alignment on priorities and effective execution of telecom service orders.
Compliance & Documentation: Ensure all activities adhere to industry regulations and company policies, while maintaining comprehensive and accurate records.
Problem-Solving & Innovation: Take a proactive approach in identifying and resolving process bottlenecks and operational challenges.

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Required education

Associate's Degree/College Diploma

Preferred education

Bachelor's Degree

Required technical and professional expertise

Education: Bachelor’s degree in Telecommunications, Information Technology, Business Administration, or a related field.
Experience: 3-5 years of experience in telecom service order management, data analysis, project coordination, or a related field.
Skills:
- Strong analytical and problem-solving skills, with experience in data-driven decision-making.
- Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, macros, and data modeling.
- Experience in project management and process optimization, with a focus on efficiency and accuracy.
- Excellent communication and stakeholder management skills, with the ability to coordinate cross-functional teams.
- Ability to prioritize and manage multiple projects in a fast-paced environment.
- Detail-oriented and strategic mindset, with a continuous improvement approach.

Preferred technical and professional experience

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

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