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Site Reliability Engineer - TSE
IBM
Software Engineering
Guadalajara, Jalisco, Mexico
Posted on Mar 7, 2025
Introduction
Information and Data are some of the most important organizational assets in today’s businesses. As a Security Consultant, you will be a key advisor for IBM’s clients, analyzing business requirements to design and implement the best security solutions for their needs. You will apply your technical skills to find the balance between enabling and securing the client's organization with the cognitive solutions that are making IBM the fastest growing enterprise security business in the world.
Your role and responsibilities
As an SRE in Technology Software Engineering (TSE), you will play a crucial role on ensuring the high availability and resiliency of fully optimized services in a 24/7 environment. Responsibilities include building automation, optimization, solving problems, monitoring, testing, deploying and managing highly-scalable environments. You will be part of a global team who works closely with our development and product team to increase the quality of IBM Infrastructure products and services. You must be willing to work in a fast-paced environment and support the back-end infrastructure components. You are expected to act as a trusted advisor for clients to support and resolve incidents by driving towards a satisfactory resolution with minimal downtime. As part of the larger OneIT organization, you are expected to automate repetitive tasks, minimize manual interventions, collaborate to roll out services, improve and innovate operational practices to ensure efficiency.
Required education
Bachelor's Degree
Required technical and professional expertise
- Proficient in scripting languages (bash, python, perl)
- Proficient in *nix systems (Linux Red Hat, AIX)
- Great analytical troubleshoot skills to detect and solve application or server issues
- Experience on providing support using tools like Service Now, Jira, Bugzilla, PMRs, CASEs
Preferred technical and professional experience
- Familiar with cloud and container technologies such as Docker, Kubernetes.
- Familiar with middlemare such as IBM/kafka/rabbit MQ or IBM Liberty/open Liberty or IBM IHS/Apache
- Version control (GitHub)